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Hey folks. I'm trying to get an extension to forward all the calls to a persons cell phone number (it's a non-local number). I'm putting in the FAC for Call Forward but for some reason, it cuts me off with a fast busy halfway through inputting the number. I'm pretty stumped as to why it won't...

Hi folks. I have a phone jack that is possibly in use, possibly not. Someone asked me in the office if I could pull up to see if there was a number assigned to that jack. Since the port numbers are all screwy in GEDI, I was wondering if there was a way for me to pull up the port # that is in use...

Having a strange issue with one of the phones here. Internal dialing works fine. If I call their external number, it does a quick ring and then disappears, however the person on the other end just hears ringing. It's not abbreviated ring since I can't pick up the call after the first quick ring...

We currently have some users going out over our COT lines rather than our DS3. I have it all set up to change them over on their outgoing calls but I need to identify which COT lines they are using because the caller ID on those are wrong. How can I find out which COT lines are being used for...

Someone mentioned this morning that they saw lines were hunting over and not ringing on the first line. I checked the BCM Monitor and saw that it says a line has been open for about 24 hours now. How would I go about disconnecting this line without taking down a majority of their phones? When a...

Has anyone installed CallPilot Reporter on a virtual server? I'm having issues getting the package to install and our phone vendor says you can't do it. They don't really say why or give any solid reasoning to, they just said you can't. We're pretty pressed for space so I don't want to install...

We seem to have a single user that is apparently going over our copper line for external dialing. Does anyone know how to check this within the switch and how to make sure they go over our DS3 like everything else? We are on a CS1000 Rls 6.0 and the phone is an M3904.

Does anyone know how to set the number of rings before a phone transfer the call to voicemail? We are on a CS1000 running Release 6.0. They are complaining that they do not have enough time to put the person on hold and switch to the other line before it hunts to voicemail. Any help would be...

Having some weird issue. For some strange reason, it won't let me install CallPilot Reporter on my server. I'm installing it on a standalone Windows 2003 SP2 server with IIS installed. It gets through up until the part where it actually begins to install (with the status bar). It sits there...