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Does anyone know of a paid over the phone technical support for Definity? I need help with a 300+ ext. system that is off line.

I don;t know if I am concerning myself with this issue or not so I wanted to hear back from you guys are about what you think about providing a PreAlert Amplified Page Tone to Horns and Speakers. What is your opinion... does this matter, what do customers say and how do they react to the...

I have a customer with a BCM 400 SW 3.7 with a Smart UPS 1400xl. This has been installed for over 10 years now and is pretty good condition. I believe the batteries need to be replaced on the UPS. I also need to graceful shutdown the BCM and restart it because all 8 Analog ports are only...

I have a backboard space problem with a large networked mics installation. is it possible to exceed the standard length of a nortel fiber cable run from a mics cabinet to an 0x16 module. Lets say about 25 feet?

What do you guys recommend to be used with a MICS for amplified paging in a warehouse both inside the building and outside in the loading dock area and administration offices: VALCOM or BOGEN?

I have a clinet who has about 65 agents with their own DID numbers. They want these agents to be able to have their calls directed during a certain time period to a live group of Messge Center agents in lets say a hunt group. I need these Message Center agents to be able to see the CID info...

Customer wNts to call forward all calls from the oper console to ext 187. Is this possible. If so how can this be done or can they use a call pick up code to answer calls from the console when it rings?

I installed a Valcom V-2001A control unit and a few V1030 wall mounted horns. Everything works just fine expect there is no Attention TONE coming from the speakers just the Nortel sets. I can page ok but I thought that the usual Nortel page tone would also sound over the horns. You just hear...

Customer with CICS 2.0 8 PORTS with CI cards. I added an 8 port NAM 4.1 via a DS-30 fiber module. System protected by APC UPS. Everyting has been workingok for several months then I have had to replace the NAM two times. The problem seems to be that the CICS stays on line but when the...

I noticed that the more extensions I have added to a MICS 7.0 the lower the number of log space I have available to assign to each extension. For example I had 24 extensions and each was assigned 25 log events. Now that I have added 37 total extensions the log space seems to be down to about...

How can I verify how many actual ports or number of Simultaneous calls a CP or NAM can answer at one time? Can I view the number of ports via the F983 menu?

Several pre-owned T7208's (in great cosmetic condition) arrived today. I plugged them into an existing MICS installation with 32 stations and a 0x16 expansions module attached. All these sets would do is flash and flicker. I swapped them around tested the ports with good set and it is the...

A customer is having a new office built and they are providing a communications closet for the telco and data equipment with a seperate AC unit for cooling. They are asking me for the BTU rating for their MICS system which I will be moving. It has a MICS cabinet, 0x12 cabinet, NAM and 1 ATA, 1...

WHile I am working on the GASM problem with this BCM 400 I installed an ATA for the fax machine. It is working ok but the customer has to dial 9 first then the fax number. With a MICS and and ATA I add an F78 PAUSE but I am not sure how to set this up on a BCM so when the ATA goes off hook it...

I have to change the UPS batteries and I am concerned that the BCM 400, which is about 10 years old will not come up or will default. Is there an internal battery on the BCM CPU also that might need to be changed and how best to power dow and up again?

what is the safest and best procedure to power cycle an old BCM 400?

How interesting to watch as thing between Nortel and Avaya unfold in the market place. Phasing out the old reliable Nortel/Norstar/Meridian product lines all falls under the old "Planned Obsolesanance" model that business use. However good news is on the horizon. I predict one of these...

BCM 400: Customer called and reported that the DID number that they use to send faxed to and send faxes from was just ringing several times and then went to the AA. I came in an toned the line which terminated on LINE 252 which I assume is an analog line on the BCM. I get battery but no dial...

I have some extra Copper 0x16 Station Modules. Can I install them in a working MICS enviroment with 32 analog lines? If so where would I install the Copper card and cable? In the MICS cabinet or one of the expanion slot in one of the two expansion cabinets?

How can I get the Keycode for a PRI that has been powered down for several weeks? I understand that Avaya has bought Nortel.