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Hi I have a question. i swapped in a "restored" bcm50 to update an older abused bcm50. did the back up on the old one, did a restore on the new one, all went good, i needed to do some dn changes, which i did. its a PRI bcm50, all identical keycodes and latest s.w release etc. incoming calls...

Hi. I'm trying to figure out an issue with a "deployed" bcm50. its been in service, i'm guessing 8 years it has suddenly stopped letting the element manager access it i plug into the OAM port i can get to the webpage and login i can login to the callpilot but element manager says its an unknown...

and before curlycord begins listing my problems, this is a sudden bcm problem i have a customer who is halfway through a big reconstruction project and the tradesmen are knocking commercial power and breaks down like its an olympic sport now i have to get the bcm ready for a 2 week customer...

Hi i re deployed a bcm that was functional for a few years at another customers (they went hosted voip, instead of bcmvoip) and the new customer is rural, extremely rural and bell ran their analog lines into the building with no lightning arrestors and every time theres a storm, line one (and...

hi quick question number #1 can i have a phone that operated in a hunt group, automatically record messages without having to press "record a call"? apparently thats too hard of a task for some thanks in advance rr

I've been doing a bit of reading on pulling CDR records from a bcm50 latest release found a couple of older threads here (very old) has it changed any (ie gotten any simpler?) i have a need to 2-3 days of cdr records at a customers i think the last time i did anything with cdr on key systems...

i'm about to re-deploy a bcm50 here and can't remember if its possible to clear the old customer data out of it? The previous customer where i had it installed didn't have much programming but i would still like to start fresh. Any help is appreciated, thank you rr

I seem to keep having issues with edge (in IE mode) accessing callpilot and its apps - seems to be a every 3-4 month recurring theme (windows updates? changes to tls/ssl stuff?) what are normal people using to access the callpilot for a browser and what stable settings are used and how do i...

i have a weird issue that just cropped up a customer site has been plagued since last thursday with the hydro grid going up and down killing the UPS (a pretty serious UPS) i think finally sunday the UPS gave up but i think the UPS ran out of juice maybe 5 times knocking all my gear down...

i am going through my "stock" and getting ready to purge stuff i no longer support or want so much of. is there two different dti media bay modules. i have one here thats a VERY early looking model and doesn't fit in a bcm50 expansion bay or my spare bcm400 chassis nt5b04aaad?

I had a weird issue crop up on a bcm50 i have at a customers she has a lucent soundstation conference room phone on a 1fl from bell she wants it moved onto one of the internal analog i/f on her bcm i went to move it over and i can't get dailtone from pins 5, 6, 7 or 8 on my buttset i know it...

I noticed IE11 has been slowly stopped working on my computers and ones i use at clients for BCM's. I'm on one clients system/ pc trying to update next years holiday schedules, and cannot get IE or EDGE in IE mode to run the callpilot interface. Just spent the last hour or so trying different...

Hi, new to this forum, but not VPN's i have been doing them since the 90's, but usually through Vendor VPN's (nortel, cisco, etc). the last few years i've been working with a server guy, i do the network and voice, he does the servers/desktops and remote access. Being a microsoft certified...

Thanks to some great help from Curlycord i managed to get 1140e working for a customer remotely works great from my home office configured 1 to send home for one of the employees and then realized what i stepped into he runs complete rogers ignite residential he plugged the working and...

i was wondering if anyone would know why this started happening and a customers bcm its been a good workhorsee and this i don't do sip trunking on any of my bcms though the 12trunk license is active and its picking on x222 all of sudden floods the phone with 12 sip calls the user has had to put...

Hi I sold the last system i have on my shelf getting ready to deploy it with refurbished phones but i am having an issue i've never seen before and its probably something basic i've forgotten but can't seem to find any scenarios' like this when i search scenario captive standalone network...

Hi i have a problem that i solved a while ago and forget how i'm taking over a new customer and want to change a few things and can't one of them is IP phone registration password I cannot get the Telephony resources option page for IP sets to populate Haven't needed to do this in a while i...

I have a request from a customer that i'm not sure can be done and i'm not sure i'm searching here or the internet properly for the answer the customer has one employee that is really the centre of their organization but customers know his extension they are hitting his extension right away...

i seem to have created a problem with a new RV340 going through my routine of configuring and doing firmware check and update this thing has managed to "brick" itself it checked for update downloaded update successfully installed it successfully (so it appeared) and then upon reboot, never...

i just turned on Auto Attendant on a CICS i've never had a customer request this and its one of my 2 last CICS customers i seem to have it working properly except for when a caller hangs up all they wanted was an announcement of where they call when the business is called in an emergency so...