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Howdy Avaya'ers - We have 2 bridges (short codes *55 and *56), each defined with the "Conference Meet Me" feature. They work OK for internal calls (one short beep and they're in conference). External callers SHOULD hear our "Welcome to our conference bridge" greeting - but instead hear...

Howdy all - After our vendor rebuilt our VM Pro (v8) following a RAID failure, the system has "forgotten" the welcome message we once used to introduce callers to the bridge. Most (if not all) wav's, and system settings, were on backups and were restored to the new system. Now it just greets...

Greetings Avaya Gurus - My favorite "power user" has defined speed dials in Phone Manager Lite. She's been reading the help screens (imagine that!) and has noticed that users can be configured for Instant Messaging - and of course, now she wants it! We're at IPO r8 with VM Pro. I've checked...

Hi all - Another oddball. I have a user complaining that voicemails that she's already heard - and deleted! - are returning to her voice mailbox - a week or more later! In her words: "on two occasions, most recently being this morning, I have had the new message light go on to hear a...

Good morning Avaya gurus! I have one user complaining that the first parts (10 - 20 seconds) of her voicemails are being cut off. I've seen one or two threads about END truncation - but this is a new one for me. Seems rare. Anyone else seen this - or have any ideas? IPO v8, vmpro v8...

Hi all - I'm trying not to be too dense here (for a change) - but I've noticed several calls to a Meet-Me bridge end up in the bridge's Voicemail box. (VMPro system). The callers sound "lost" - silencce, hitting phone buttons, or saying "Hello?" - etc. Obviously expecting to be in...

Hey there Avaya gurus - IPO 500 (R8) and VMPro 8.0: External calls to the VM DID aren't routing to VM. "Call cannot be completed as dialed." Our ISP verifies that the IPO is returning 404 not found (problem isn't on the carrier side). ICR is configured to route to "VoiceMail". I have...

Hi all - Sorry for the newbie post - I'm an old Meridian guy - getting stuck on basic stuff in our new IPO 8.0. I've searched but I think what I'm looking for is too simple for most people to even bother with, lol. From our VMPRO AA, callers get the "dial by first name" option - but I can't...

Hi all, We are stumped. Our Option11 has stopped working to external calls. But we found that by "bouncing" the T1 card (using LD 96 and 60) it will temporarily connect to the IAD - but only very briefly (15 or 20 seconds ). This actually gives me time to make a call to (or from the PBX...

Hi again all! Oddball Meridian Mail question for ya! Help!, how can this be!? Manager for our retail store says that messages are being delayed (up to a day!) before being delivered into a couple of her voice mailboxes! (I did make a couple of test calls and had no problems.) She says that...

Hi all, I've been doing some searches and finding surprisingly few recent discussions on this. I've always heard Hosted phone systems are less reliable and more expensive (in the long run) than onsite systems. But the salespeople have been working upper management aggressively! Of course...

Hi again all, I'm using Meridian Mail and looking for your favorite solutions for the following: Incoming calls to a store go to an Auto Attendant (Phantom DN, 500). One AA option (if selected) rings all store phones simultaneously (on an MCR DN). Store manager would rather calls come...

Hi all, When someone at our retail store calls someone on the outside, their callerID shows our primary company number. That number is for administrative offices - not the store. So (on a weekend) they hear Sorry We're Closed. In Nortel Meridian Option 11 - is there a way to show the actual...

Hi again all, I'm trying to phase out an old fax machine (DN 1335) and foward it to another machine on 1325 - but faxes are still going to 1335. (Faxes to 1325 work great - that part hasn't changed.) Maybe something to do with # rings? Or is it something else... Any help appreciated, many...

Hi all! In addition to the 50 or so phones we already have... we are opening a new retail store. It's in the same building, using the same Meridian Option11 we've always had. 6 phones in the store all ring simultaneously (MCR). Any phone can answer the main DID number. I also have PRK...

Howdy again all! Knock on wood - Meridian Mail is working fine - but I do have a couple items of concern and wanted to run them by you if I may. I've studied the documentation (and related threads) to the extent I can - but have reached the point where I'd value your expertise: CARD 4 Loc...

Hi again all - especially PuTTY and Hyperterminal users: I don't have Procomm Plus and have been struggling to find something more compatible with good ol' Meridian Mail. I think I finally found something: IVT VT220 Freeware I can access the AX screens, use Function Keys 6 - 10 as on the...

Hi again all! As many of you remember I've been trying to perform various backups of our option 11. I've had success but have yet to do any backups of Meridian Mail. I have, however, found an old (1993) Nortel Backup Cartridge in the wiring closet: model A0390460. And very little...

Hi all! I know there have been a million discussions about this but it's just one of those Windoze annoyances. In our Server 2008 R2 Standard environment, I have a couple of users who are continually plagued by lost network drive mapping. Even if the PC goes into sleep or hibernate, it should...

Hi all, Reading through these threads reminds me that a backup hasn't been done on our Option 11 in a long time. Have any of you tried using a PCMCIA to USB adapter (to a standard USB memory stick)? Or - do I need to hunt down a PC Card drive - and if so - should it be Type I, Type II or ...