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Hello, This is for a 3300 MXe III v6.0 with MAS, Nupoint 15.2 and UCA 5.1. Currently we have all calls for 2 different departments routed to 1 operator answering point. The incoming calls are split per dept with separate DID or speed calls. I’d like to reroute one DID to a different set of...

Hello all, I have been having terrible issues and nobody is happy right now at our office. We were struck by lightning and went to the 3300 ICP v5.0 sp2 PR1 sw 11.0.2.19 from the latest software SX200ICP v5. I wish I knew where to begin. All of the programming is different. The newer system...

SX-200 ICP v5.0.0.18 I have a 5340 that was apparently flashed with the lastest firmware from a 3300 or MCD. Everything works fine when I program it in the CDE but when it trys to flash while booting up it says cannot find main or something like that but eventually continues to load with the...

sx200icp v5 I use to be able to page from my cell phone by calling the DISA number when we had the embedded ASU analog trunks by dialing the access code and then *12. It still works from internal phones but not from the DISA trunk. Once we switched to an embedded PRI I have not been able to...

SX-200 ICP v5 I am looking to test our 911 service and alarm event generators since switching providers from loop start to PRI. Someone mentioned a way to do it with LS trunks (thread1329-1166501) but is there a way of doing it with an embedded PRI with the T1/E1 module? If not should I just...

Hello, I am a sysadmin not a dba but have to wear many hats so let me try my best here. Setup is a SBS 2008 with 2 servers. One with sbs apps and the other with windows 2008 standard and SQL 2008 standard sp2. We were running WSS 3.0 and were having performance issues with bandwidth. It...

sx200 ICP v5 feature level 5 I upgraded from software level 4 to 5 around the same time I switched from LS trunks to a PRI so I am not sure which caused the issue. Previously a user wanted his calls to forward to his cell if he didn't answer in the office. I programmed call forward no answer...

v5 feature level 5 Hello, We have switched from LS trunks to an embedded PRI. Prior to this I had programmed in form 19 under CO line routing points no answer to 300 (vmail hunt). Now that I've switched I am not sure how to program the LDNs to go to the auto att when the operator is busy or...

What is the best way to setup a DISA trunk on an embedded PRI module on an SX200 ICP v5? I tried following the tech docs and assigned a T1 E&M DISA circuit discriptor to a trunk (#23 for example) and assigned the DID string to the DISA access code. It seems to be working. How would the...

Hello, I am running a version 5.0.0.18 on a SX200 ICP MX. I’ve following all of the programming per tech docs for installing a embedded PRI. It is programmed and installed in the system. It is synced to the PRI interface from the provider and all appears to be fine looking at the status in...