Search results for query: *

Guys, please bear with me, as my CCM knowledge is very limited. I inherited a CCM4 a few years ago with a business relocation, everything i know is self taught. I've been asked if it's possible to collect inbound call stats from a small hunt group to determine who is answering the majority of...

I've had a 3550 switch fall over (see my other thread). I have a few questions regarding it's replacement if anyone could help. The switch has 3 x RJ45 connections, in ports 1,2 & 3 One to the publisher, one to the subscriber and another to the gateway (router). Does it matter which of the 3...

Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), which appears is terminal. I've sourced another switch, same model same revision, but i don't have a clue how to...

Guys. I inherited a CCM4 Voip system a few years back, and ever since i've been learning. Last week we had a Catalyst 3550 switch fail (Non-free molecules found on the notify ring), we been working, howeverhich appears is terminal. I've sourced another switch, same model same revision, but i...

Chaps. We have a very old CCM V4, which is still serving us well. We don't really require much more as we have only a very small user base. However, what i am looking for is call logging. It seems that we already have the ART plugin loaded, and I can access this, however, this is where i come...

Chaps. Around 4 years ago, i inherited a CCM v4 as part of a business relocation. I've had no formal training on CCM, so everything i know, I've taught myself. The system includes a Unity VM server, which until today has been switched off. I'm now trying to get my head around how it works...

Guys. I'm trying to configure external number masking on a CCM4. We have a department who have a single DDI device, I intend to make this DDI a hunt number, and hang devices off this hunt. This part I can handle, its the outbound number masking i'm struggling with. At the moment all outbound...

Guys. I'm trying to create a simple report based on what a customer paid vs the cost of the item, then showing this as a percentage profit. However I'm getting divide by zero errors. Ive tried if (xxx) = 0 then 0, but i'm guessing that i have zero's in multiple fileds. ({INVTRAN.VALUE} -...

I posted this in the other FP section, which was probably the wrong place. My apologies for the double posting .. I inherited an old FP application a few years ago. I'm not entirely sure of the version, but it was running on some old Windows95 computers, so gives some indication to it's age. I...

Guys. I inherited an old VFP application a few years ago. I'm not entirely sure of the version, but it was running on some old Windows95 computers, so gives some indication to it's age. I was challenged with getting it to run on XP, which it has been without any issues for at least 4 or 5 years...

Running CCM V4, is it possible to mask an incoming call with a name or string. Say for instance, one of our regular customers call, rather than displaying his number on the phone display, it displays his business name instead ?

I have a user who complains that when using softkey to pickup a call, if someone else picks up before her, the role of the softkey changes from pickup to redial, which results in a redial. I've had a quick look to see if reprogramming the softkey is possible, however, never having done this, i...

Guys I'm running CCM4 and cannot seem to get external number masking working. I only require it for a single extension. I've tried Masking in the Directory Number Page, in Route Pattern Config and Route List Detail, but it still dispays the main DDI. Am I missing something, or is my service...

Guys. I'm very new to CallManager. I'd like to disable the call waiting tone from 7905 telsets, but leave the call waiting feature intact. Users are moaning about the disturbing beep when they are in mid conversation. Could someone explain, step by step how to issue the CME command I'm on...

I've inherited a callmanager 4.1 with our business move, so I'm learning as we speak. (2 days in) I've created my hunt groups and they seem to be working but with one exception. I have 3 groups, Sales, Accounts and finally the MD. In the event that the sales team are busy or the call goes...

Guys.. Is it possible to configure a different ring tone for a DDI call or hunt group. ? We have the main sales number which hits a hunt group, and uses the standard chirp chirp ring tone. However, if someone recieves a DDI call they hear the same ring tone. This is OK if you are in the main...

Guys. I've inherited a call manager with our business move. I don't remember which version.. V4 I think. ( i think I worked out it's circa 2004) I'm having this system configured for us tomorrow, so an idea on what I should be asking for would be great if you could assist. I'm hoping to enrol...