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I updated a SE system to the latest 11.1.3 but the phones are not pulling the latest upgrade files. They are mostly stuck on older firmware (6.8304) and a couple on really old version (6.4014) I've checked that the file manager has the correct/latest 6.8.5 bin files etc, so just not sure why...

Anyone know what the different BLF colours mean or when one is used over the other. I have 2 different systems and one is using red for BLF, and the other is green. Red vs green?

Currently have a 5 site IP500 SCN, however looking to centralise things a bit and make this 2x SEs with one at each of 2 locations (Primary and Secondary) and the rest of the sites will then become remote. The issue is there is a sister company who also have a similar setup (Primary and...

Does anyone know what the process is for upgrading a Hyper-V based server edition on R11.0.4/5? All the instructions refer to either an external USB key or in the case VMware, a special "Upgrade" VMDK disk, but nothing for Hyper-V? Has anyone tried it, or does it require a complete reinstall...

Got a strange one - for some reason the HTTPS web interface is not working, it can only be accessed via HTTP (this is internally as well, so won't be a firewall issue). in security settings, the HTTP and HTTPS are set to unsecured/secured, so not sure what else I could be missing? Any ideas?

Do remote 96xx phones support failover to a secondary system in the event the primary goes down? I'm fairly sure they don't but just wanted to make sure as the KB is not very clear. The specific text I'm looking at says the following: Am I correct in thinking that 96xx phones don't have a...

The system is currently on R9.1 and the customer wants to upgrade to R11 (although they still use 5410 phones), which I've read on here have issues with R11 (although seem to be ok on R10.1). If they do get issues, will they be able to use those R11 specific licences on R10?

Does anyone know if the IP office (R11) has a separate failed regisration timer (either hard coded or adjustable) in addition to the SIP trunk expiry timer? Or does it just use the expiry timer if a registration fails for some reason?

Does anyone know how to reset an application server admin password. I've looked through various threads, but they all seem to assume you have another login (root etc) to do it. Is there a way to reset it if you don't know any passwords?

Does anyone know how I can force the IP office to display a public IP in the SIP trunk header? The SIP provider is rejecting outgoing calls because it shows the internal IP address only. The system is on R8 and I have stun configured and working and the trunk is set to use the stun settings...

Hi, does anyone know where the actual rpm files are stored in the Linux file system when you upload them via the add button on the settings page. I can't find them anywhere. I want to remove old upgrade files (not sure if they do it automatically or not?)

Hi All, Anyone know if there is a way to get access to group voicemails from the One-X mobile preferred app? It seems you can only access personal ones on there. I have ensured the sources numbers for the users are in place, but still doesn't provide a way of accessing them except via...

Does anyone have any experience of Xima recording over SCN? Using voicemail pro to record calls and the other site is using centralized VM. For whatever reason, the remote site is NOT recording any calls even though the users have been set to do so. VM pro itself works fine and recording...

Are there any ports etc, which could stop playback for CS recordings over the network. Recently had to reinstall CS for a customer's PC which died. Everything is working and the customer can "download" the calls and then play them back, but the live playback feature via the plugin is not...

Has anyone tested 54xx digital and 56xx IP handsets on IPO R10. I know that officially they are "not supported" on R10, but does this mean they don't work at all or simply haven't been fully tested by Avaya - has anyone actually tried it themselves with R10? I don't have a R10 system myself...

Quick question, can anyone tell me if a SOHO can support Onboard MOH, or does it need to be external? -The only info I can find is on the external port only.

For some reason, I am having issues getting iPhones to register on the One-X app fully in VoIP mode. I only get partially connected. it seems to be intermittant whether it works on wifi, but definitely doesn't on 4G. However, android phones seem to work without issues, so I know all the ports...

so in reference to this issue thread940-1738184 , I am now getting the same problem on a completely different system. I have the shortcode has "MainAA" and yet the system still tried to access it's mailbox when it is called. If you traces are needed, what should I include, or should default...

Is there a way of disabling group calls to the mobile VoIP client. There is an option to turn it off for twining, but this doesn't stop the VoIP client from ringing on incoming group calls??

I've just got a fresh install of the App server 9.1.4, and have One-x all setup, but cannot login to the web collaboration, I am entering the correct user password (the same to login to One-x), and made sure the license option is ticked in the user tab in Manager, but it just says login failed...