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Hello, There's latency when a call comes in from another site (two different separate Call Managers, same company, domain, different sites but they do no seem to be directly connected), there's a one to two second delay until the calling person can hear me (us). When placing a call to them, i...

Hello, So we know that the IT policy prevents sending emails from other non-work email addresses (yahoo, hotmail, etc). Whoever had it set up was able to at least receive emails (it is believe so) but they could not send at all from those type of email accounts. Now, with that IT policy in...

Hello All, The files were deleted by Windows when chkdsk was automatically executed. Hard drive inbstalled as an external USB drive and FileRestorePlus utilized to scan for deleted documents which found them all; PDFs, Word and Excel files. Either when opening the restored Excel or...

Hello All, I know how to create an exclusion on local computer with version Viruscan Enterprise + Antispyware Enterprisde 8.5 but it's grayed out. This means it is centrally managed - no surprise there- and will probably have to be done on the ePolicy Orchestrator Console. Does it makes sense...

To All - Hello. A user is no longer in the office & his phone has been set up for a new person. The phone itself has been modified to display the new person's name, etc. On the previous individual, the device associations have been removed & the primary extension as well. A new user added with...

Hello, Are Two Different PRIs, two separate CCMs/Phone Servers? Thanks

Hello, We're considering having users with one single physical Cisco phone instead of two - two different companies. In one of them, we could set up call forwarding to the other phone but we plan on turning off the physical phone itself, meaning it won't be at their desk but tuck away in some...

One of the users is not recording in CallRex or appearing in the Cisco Unified CCX Amdin tool. Any idea? Thanks

Hello - The phone has two additional lines added for the managers person will be taking calls for. However, she also has another physical Cisco phone - total two phones; each from a different company. On the one I have control of and where the two lines were added to the phone, can those two...

Hello -We have call manager business edition 7.1.5 At another location with a different phone server - same Cisco call manager/system- users can get their voice mail directly in their Exchange mailbox and are able to listen to it straight from the message with something called Viewmail. How can...

Hello All, I have added speed dials for users by having them login as themselves and selecting user settings, speed dials, etc. How can that be done when login in with admin access to the CCM? I do not see see an option to add speed dials when under the Phone or User. Thanks

Hello, The undeliverable does point to a person that's no longer in the company, even the name in AD does not exist. However, this person was the assistant to manager who had this person as Delegate. We have confirmed the delete is no longer thee but still the same undeliverable keeps on coming...

Hello - This previous post and link explains it: http://www.tek-tips.com/viewthread.cfm?qid=1549222&page=1 http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7965g_7945g/6_1_3/english/administration/guide/7965trb.html#wp1087544 Question, after i;s reset, what to keep in mind or expect when...

Hello, One 7965 Cisco phone has the Assistant Watch-On application showing on its small screen. Certainly there's a way to remove it, looking around the CCM to see if it is possible. Thanks for your help. Regards

Hello - Call Forwarding After Specific Number of Rings on the office phone. There doesn't seem to be a setting for this in the CCM or the 7965 phone itself.

Hello - Someone else in the CCM modified a phone's line buttons (Modify Button option when inside a phone settings in CCM). It appears these extra lines/phone that were added/modified can't be removed. I understand the function of removing them say from the right-hand side panel to the left or...

Hello - There's a section in the Call Manager that seems to be the right one to change the amount/space of voicemails for an specific user: Cisco Unity Connection administration>Users>USERID>Edit>Mailbox, there's a Mailbox Settings section and a Mailbox Quotas with the Custom and Use System...

Hello - A newly available polycom phone with an number already assigne don it - from another satellite office - is getting a busy signal when dialing out. I can certainly look into in the Cisco Call Manager and will however if you have got any tips, it is really appreciated. Thanks in advance

Hello - A user with only six saved voicemail messages is being told - by the phone system probably - that he's near or max capacity on saved voicemails. Where can this settings be changed in call manager business edition 7.1.5? I am looking online as well. Thank you.

Hello All - Hope all is well. Is it at all possible to retrieve an accidentally deleted voicemail? Thanks in advance (TIA)