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I am installing an Avaya server edition v 10.1. My customer has several locations with all phones registering to the server and would like to divide up the spell by name directory in the vmpro by location. Each location will have it's own auto-attendant but is there any way to tenant out the...

A customer just made me aware of something that I had never noticed and am trying to find a way to change it. If I am on a call using the Avaya One-X mobile app in VoIP mode and someone calls my cell number, the call on the mobile app is immediately put on hold without warning and will stay on...

I posted something yesterday for which Janni78 responded but cannot locate the thread so I am posting it again. I am installing a new IPO SE with IPOCC v10 and am trying to run a detailed abandoned call report which needs to include date/time, caller id, topic, call length, etc. Is there anyway...

I will be installing a new IPO SE v10.0 system with VMPro. I am trying to get a specific application of a conference bridge working for the customer and have almost everything working but I'm missing the last piece of the puzzle. The customer wants there to be a moderator and not have the...

Has anyone had to downgrade an IPO SE from v10.0 to 9.1? The licenses that were originally issued were for 9.1. I did the license migration and while waiting for the v10 PLDS upgrade, I upgraded the server to v10. Now Avaya is asking for a new license migration file due to an issue with the one...

I'm having a strange issue since upgrading to 9.1.5 and I am hoping that someone may have had the same issue and may be able to help. This is an IP Office server edition. I just recently upgraded them from v9.1.1 to v9.1.5. Their customer service hunt group is setup as longest waiting with a 20...

I am working on an Avaya IP Office server edition v9.1.4 with E129 phones, v1.25.2.26. According to the E129 user guide I should be able to press the menu button and then Logout but that does not seem to be the case. I have searched through the menu options and cannot find a logout option. I am...

I received a request from one of my customers which I have not yet figured out how to do so I'm hoping to get some help. This customer has an IPO server edition v9.1 with voicemail pro. They would like to receive either an email or a text alert when a particular mailbox receives a message...

I just installed a new IPO SE 9.1. They have about 400 phones with an additional 400+ virtual users (voice-mail only). The voice-mail time-stamp on the users with a phone is correct however on the virtual users, the time-stamp shows a couple of days in the future. I checked the time for the...

I am trying to setup a hunt group that will log out each member if they do not answer their call. I've got it working perfectly except for the last remaining member of the group which never seems to log out. I am not sure if it was done this way by design or if it is a bug. Has anyone run into...

I can connect using the Onex Mobile app on my iPhone however when I try to connect on an Android phone I get an Invalid Certificate error. I tried turning off the Validate Server Certificates within the app but then I get an Invalid User Credentials error. I tried this on two Android phones with...

I know there is a way to do it, just haven't been able to find the documentation. Can someone please tell me how to change a VM Pro module pin by dialing in and entering it through the keypad? ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

Just installed a brand new Application Server on a virtual machine. I can log into the web manager from a windows desktop. I also loaded a copy of the VM Pro client on the same desktop. Voicemail appears to be up and running in SSA. By the way, I am not onsite at the moment but logged into the...

I have an IP Office v8.173 with several Nortel 7310 and 7324 phones. Is there a way to access the same "Features" menu that is on the 9608 phones? ACSS, ACIS, CCNA, CCNA Wireless, Network+, CTP

I am in the process of installing a new IP Office phone system with a PRI with DID's. The carrier is sending 4 digits. My problem is that the 4 digits they are sending do not match the last 4 digits of the actual phone number. For example, the phone number is 704-555-7201, the carrier is sending...

I am having trouble connecting remotely to a couple of newly installed v9 systems using Manager. I have forwarded the usual ports through the firewall but cannot connect. I can see the system when I open Manager but when I try to connect I get a network error. I can connect using system status...

Ran into something strange while programming a new IPO v9.0 with embedded voicemail that I thought I would share. I am not able to name my daytime auto attendant "DayAA". When I dial the shortcode, I just get a busy. If I change the name to "dayAA" (lower case d), it works. I have programmed a...

Just recently upgraded my inhouse IPO system to v9.0. Before the upgrade (v8.1.73), when we would put a caller on park, the person picking up the parked call would press the call park button once to see the caller ID and then press the Pkup button softkey to answer it. Since the upgrade the call...

I'm trying to program a short code which will enable my customer to pick up a held call from their dect cordless phones. They have all copper trunks with line appearances on all phones, line ID's 701-706. I created a short code = *88*N#, telephone# = N, feature = call pickup line. If I place a...

Just installed a new IP Office v8.1.673102 with VM Pro 8.1.9102.0. I created an auto attendant with the option for a spell by name directory by last name. When a caller selects that option and enters the last name, the system select the first names that match that spelling. If I make the...