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Hi guys, I have a set up in Germany and we are not used to work with this :). We have some issue on incoming calls on the PRI. Some calls are not answered by the system The voice provider says that they don't send the whole number in a block. This seems to be due to the german dialing plan that...

Hi, Does anybody have the IPOCC database dictionary/table structure ? Best regards,

Hi, I don't find where i can define the FROM header for email sent by IPOCC's reporting ? Actually it use statScheduler_COMPUTER_NAME@domain.com Any idea ? Best regards,

Hi all, I'm dealing with a customer with centralized VM (on IPOSE) with local IP500v2 in each country. Some country have a different timezone from VMPRO Server. Before we switch from summer time to winter time, my time condition in VMPRO modules was working with local time. For example, my...

Hi all, I'm trying to achieve this : * callers have the ability to ask for callback ==> done with callback ability, call remains is topic's queue, works fine * callers that choose to keep on hold should be treated before callers which asked for callback I'm struggling with the 2nd point. I...

hi all, I have a deployment with an IPOSE + gateways and a central IPOCC. For what I understand in docs, there is nothing special to do to make this works. (except this : thread1831-1782116) Use sync should works from gateway to IPOCC The only advise from doc is I have set a user on my...

Hi, I know that IP Office can do a random call recording but can we achieve this in IPOCC for a specific topic? For what I see we can only select automatic of manual call recording. But we cannot set a percentage of recorded calls. best regards, Nicolas

Hi everyone, Does someone already manage to get ACW working through SBC using SIPS ? It works without TLS. But with TLS, it connects and then disconnect a few seconds later. I went through logs but I can't figure out why it doesn't work !

Hi, I'm playing with WebService to try to integrate IPOCC UI functionality in a 3rd party application. Working with DirectoryWS is quiet easy but I'm stuck with TaskWS. In TaskWS method you have to provide a listener URI (basically a local WebService where IPOCC will push info). I'm trying to...

Hi guys, The normal behavior of all phone (including DECT) when receiving a transferred is to display something like OriginalCLI(TransferingExt) Is there a way to change this behavior ? On DECT particularly because of the little screen :) I though I had already read something about this but I...

Hi, Is there a way for a supervisor to trigger call recording for a specific agent/call ? I don't find anything about this in docs. best regards

Hi, I'm trying to modify M & N factor for abandoned calls (totNAbanWait). 2 questions : 1- when I have modified M&N threshold for a particular topic, my reports still use the global parameters. Any idea why ? 2- I have modified the global parameters for M&N and now all my new calls seem to...

Hi, Do anybody ever try to convert an Ascom DECT Base station and phones to Avaya firmware (or any other OEM vendor such as Alcatel) ? I know this is the really same hardware but can we flash it to become an Avava DECT R4 product ... ? Bye

Hi, I'm looking for a way for Supervisor to find which agent answer to a specific call (with the calling number and approximate date). "Contact Detail records" menu in supervisor is a good start to find the specific call but I can't get the name of the agent who pick up the call. Any idea ...

Hi, Does anyone find a solution to solve the issue of Call Assistant config file location when using TSE or Citrix (as discussed in thread940-1735004) ? I was thinking of using a network share to store the config file and do a "mounting point" in C:\Users\USERNAME\AppData\Local\ to point the...

Hi, I have a question for people working with IPOCC/CIE for a while. Is their a way to configure user interface to always be in compact view ? It seems that with regular configuration, user interface always go back to "full view" when an agent answer a call. PkDeV

Hi everyone ! I'm so curious that I decided to try to convert an H323 9608 to SIP to try to connect it to my IPO. I've put firmware files in my primary dir and change SIG to SIP on the phone. Upgrade process seemed to work well until the final reboot for "Upgrading Application" where I get an...

Hi everyone, I'm trying to install an Avaya SBCE on a virtualized environment using 6.3 OVA. I have deployed a separate WebLM (6.3) and installed my SBC license. When I try to connect SBC to WebLM I get this message "License Status: Problem Connecting to WebLM Server." Does anyone already...

Hi, I'm looking for 3rd party tool to answer 2 specific needs of a customer; My set up : 1 IPO Select (maybe a secondary, don't know yet) + Avaya SBC + 2K users (9608), no IP500 gateway 1- A monitoring tool that can give reports on voice quality I found a devconnect partner : "Integrated...

Hi guys, I have an issue with a SE deployment running from some weeks. When I log in using old Manager, make any change and try to save configuration, I get this error message : Error The problem is that the Manager don't tell which user have a wrong password ... I tried to decrease password...