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We currently have a nurse call system that uses a server connected to a 2246 OAI gateways to send text notifications to the 6140 spectralink VOIP (UNISTM) wireless phones via a RS-232 connection. They are changing out the server to a new one that does not have RS-232 connectivity and we would...

I have not run into this scenario before but I was told that I could do a copy command CPY 1 from an ACD set (3905) but received an error code that I could not copy with a DIG programmed. I removed the DIG and was able to copy and add the POS for the new TN. However, now I can't put the DIG...

I don't think it is possible to answer a TAFAS call on a set, put it on hold and answer another TAFAS call unless that set is programmed as a sub-attendant and you have the initial call in a hold slot. I am not sure and have a customer asking me if it's possible to answer a TAFAS call on a M/R...

We have a vendor that is proposing the Biamp Vocia solution and is promoting it to the "brass" as having: "No head-end" so if one device goes down the system still operates on remaining on-line components; 1. If the MS-1 fails, how does that affect the entire solution? 2. What other devices...

I have a property where a couple of guest room phones won't ring on an incoming wakeup call whether set at the room via FAC or VM or by the console. I swapped the ONS cards just to make sure it isn't a card issue. There are no error or alarm logs that show an issue. Any assistance will be...

I have a 100ST Media converter that I'm connecting to a 3COM 3c17304 Gbic fiber module in port 27. Everything links but DHCP won't work and if I set up my laptop as a static it won't work either. No filtering or mac/ip specific programming is done on the switch according to the customer's IT...

I'm sure I missed a bulletin but I can't access my customers' MBG since I went to a Windows 7 Pro machine with IE 9. I get a error stating cookies aren't enabled even though I selected enable all cookies all the time and restarted both the browser and my pc. What gives? "The only problem with...

I ininherited a switch that is using Analog trunks that ring into Multicall Keys. The switch is running MCD sw 5.0. The customer wants me to set it up to have the incoming calls on the analog trunks to go to voicemail after 6 rings but to leave the individual phones to forward after 4. Where...

I have a network with 6 Win7 machines and 3 XP machines with a WIN7 "server" for sharing files. I can connect to the WIN7 "server" with the XP machines but they then drop connection and the only way to reconnect is to reboot the "server". Even after losing connection I can ping the server by...

Okay, I know someone out there has run into this issue and I'm getting a headache trying to figure out how to make it work. Scenario 1: guest calls into the property and wants to make a reservation. The front desk is busy and forwards to the national reservation line by dialing Ext 6xx which...

Can IMAT be loaded and work on a WIN7 64 bit machine? "The only problem with common sense is that it's not that common

I just got a new Win 7 64bit Laptop and was wondering if there's a way to backup an 200Elx via PuTTy? "The only problem with common sense is that it's not that common

It's a SC1000 and here's the issue. I know I've programmed this in the past but I can't seem to figure out which option I'm forgetting to enable/disable. I'm setting a DEST macro key on the console but when I press it to transfer the call it beeps and won't allow the call to go through. I've...

I have a furniture manufacturer that has a router with a win95 box controlling it. I had the unit connected to the network but they decided to move the machine. The "self-proclaimed" computer genius maintenance man tried to reconnect it but had the cord in the wrong NIC so he...

I will state up front that I am relying on the customer to "accurately" give me the error info but here's what is going on... Customer lost internet to the home and once internet was back up tried connecting the phone (5224). Phone starts to boot gets an IP address from the router and then...

I have downloaded voicemail messages via FTP using, Filezilla, Classic FTP and Smart FTP client but I can't convert them using Wavepad, Switch Sound Converted, MAX or another one I can't think of right now. I keep getting the message of an incompatible format. Do I need to rename them or save...

I have a customer that is taking over another property and wants to install a spare node. Current FIM is a dual MM FIM but the fiber network between the 2 properties is SM. Has anyone used MM to SM fiber converters and if so any issues? Customer wants option to use converters versus swapping...

Has anyone seen this error or one similar? If so do you know what it means? Had a system drop the LAN connection after a number of these errors plus losing synch and the D channel from the embedded PRI and I am trying to determine the cause. It's an MXeII and it didn't reboot but just dropped...

Have a sx200ml with EM and PRI card. Telco changed to different PRI circuit and wasn't getting CLASS to the display sets. Telco fixed their end and I enabled COS options 502-504 in EM COS and set COS for it to work since AA answers all incoming calls. I don't remember changing any other...

Wasn't MCD 5.0 due out already? Was there a bulletin I missed from Mitel? Have a customer really wanting the extra dss/blf greater than 16 supposedly available in MCD 5.0. "The only problem with common sense is that it's not that common