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I have a customer who wants to forward 2 phones (2616's) to their cell phones in case of a blizzard and they can't get into the office. In a normal forward condition, they want the calls to forward to voicemail, but when a blizzard strikes, they want me to reprogram their 2 phones to go to their...

Hi All, I am working on a IP Office 500, the customer wants to make it so that all calls are private, how do I turn privacy on for the system? For example, if I am on a call on line 2, anyone can go into line 2 and listen to my call - we need to restrict this.

The client wants to page thru the speakers in the phone, I assigned a ext's to page zone 1 and input Y for paging. When the page button is pushed, the display asks for which zone/group. How do I make it so that the customer just has to push the page button and start talking? Do I need to program...

We need to add about 30 analog extensions at our location, what is the difference between a 120/24 ans a 24A? Could we use the 120/24 for 24 analog ports only?

How/where do you set the number of rings before a call forwards to voice mail?

How/Where do you associate a BB24 to an IP230. I Programmed the BB24 under Personal Options of the user, but it doesn't show up?

If we install a 24A 24 port Analog Switch, do we need to take down any of the existing analog extensions from the Shoregear 90's, or can we leave the existing analog extensions on the SG90's and just add the 24A and have the ability for 24 more analog ports?

Does anyone know how I can overflow an ACD call off premise to a POTS line? Here's the premise....They want the 1st caller into the ACD group to go to (in-house) agent#1, then the next call to go to (in-house) agent#2, then if both agents are busy (on a call or in make busy mode) they want the...

It's been a while simce I worked on a Norstar, I remember that the programming was not all that dissimilar when working on a BCM 400. I need to program one ext on the BCM 400 with line linging and ring line preference...how do I do it? Thx

Is there a way for a manager to monitor extensions if the extensions (and the manager) are not in an ACD group?

How do I add skills to an agent? I've already prioritized the IRS's, now how do I give the agents a skill level?

I have a 2616 set, off an Option 11C with Meridian Mail, where the voicemail light comes on everyday at 11:45AM, and there are no voicemail messages. What could be causing this? Thanx!

I have an executive who, when he forwards his calls to his secretary, wants the calls to end up in the secretary's voice mail if the call is not answered. I have assigned SFA in the CLS for both phones. I have have his phone set up to FDN & HUNT to the secretary, and I assigned his DN's to...

I need to set up a T1 on an Option 11C, This is a point to point between a Shoretel system and my 11C. Can anyone tell (or show) me how to program it on the option 11C side? Thanks!!