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Hello all, Here's the situation. In our hotel, from any phone, we can dial the extension of our attendant console phone and we would get the front desk agent. However, if I am on the phone with somebody and I try and transfer the call to the attendant console, it somehow loops back to our...

Hi all, Can somebody please tell me how to add the CCOS key to a M3904 nortel phone? We have this key already on a couple others and but was not the phone who did it. I want this on here so we can block outgoing calls to certain rooms (I work in a hotel) anytime we have say "cash" paying...

Hi all, I want to set a password on my Outlook so NOBODY can open it without the username/password. We are using Microsoft Exchange and I have tried a couple of things already. 1) Under Account Settings, Changes, More Settings, Security --> I have enabled the always prompt for username and...

Hi All, A couple of days ago, my agent reported that she was "logged out" of her ACD phone (x2511) and now we can't log back in. They are using the backup ACD (x2517) right now. Normally to log in to the phone we would press the button that shows the extension, the screen would display "Enter...

Hi All, Bare with me, I'm no expert on my phone system here. Yesterday our phone system went down, couldn't make any outgoing calls or couldnt receive incoming. Just got a fast busy signal. Called Bell and they came on site. Problem was our PRI 1 was down (23 talk channels plus one...

HI all, I was planning on the studying for my next certification, MCSA. I wanted to know what the LATEST MSCA book was out there. I checked Amazon and the latest ones published were about 2006. I was wondering if this would be sufficient enough to cover what I need to know and pass the...

Hi All, I just recently passed my Network+ exam and I want to resume studying after Christmas. I think I am going to do CompTIA Server+ exam, and then be done with CompTIA. After that, I would like to probably move onto MCP or MCSA and especially MCSA since A+ and Network+ (I have A+ also)...

Hi all, I have booked the CompTIA Network+ exam in the next couple of weeks. I have been studying for well over 6 months using Todd Lammle's CompTIA Network+ Study Guide. I find his books to be very informative and easy to follow along with. Does anybody have any advice on which topics to...

Hello, I am thinking of studying for and eventually obtaining CCNA. I have tried to read into it and I am a little confused when I come to certain websites, etc. In order to get CCNA Certification, how many tests do I exactly need to pass? I was looking on Cisco's website, and it says you...