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Hi all, I have the requirement to back up a specific dir on a red hat box to a windows 2012 server , Essentially I have a manufacturers application running on the Linux , the application creates weekly backups and stores them in the same directory on the Linux OS , as the title suggests I...

Hi Chaps/Chapesses, So as per the subject , this is direct sip integration into CM from a co-res AAM , from the user pages i select advanced pref , navigate to greetings , there is already a personal greeting recorded from a handset using the pilot number of the vM etc, but when selecting the...

Just found today a setting thats been around a while , its on page 12 of change sys features and is called "Block Hang-UP by logged-in Auto Answer Agent , so if you change this from the default of N , the agent can be on auto answer press the headset key speaker button , answer call by handset...

Ok really strange one ... or maybe not CM 5.2.1 only happens to 4621 handsets with CC firmware , occasionally the mute button will stop working on the sets , you check in sat on the station form and sure enough its set to no , so you have to busy the set change to yes and release and all is...

Hi All, MAS/MSS MM5.2.1 I am wondering if voicemail recordings left by external parties in the mailboxes can be exported and listened to in an audio player , can anybody advise if this is possible (i believe the recordings are proprietary format) and if it is the process and file destination...

Ok so i have been sort of head hunted for a Management position and got through to the second stage , whereby the prospective employer wants the candidates to create and deliver a 15min Power point presentation based on a provided brief , one stipulation is only 5-6 slides and the other HIGH...

I have this ipo that i have taken out of the box and it does not seem to want to turn on is the internal battery dead APSS (SME) ACSS (SME) ACIS (UC)

so two days ago users stopped getting email from the VM , im thinking is this full storage on the aam storage not apps, I was going to suggest a reboot but as being fairly new to this product I was hoping for some advice on more succinct troubleshooting ...as I hate reboot and you will be...

OK some i have SM 6.1 cm 5.2.1 , all i want to do is log a third party sip soft phone into SM and show it as registered , i have tried xlite created my user in SM all the usuall jazz but just cant get it to register , I am not assigning it in CM to act as a feature servert i dont think 5.2.1...

OK so Sip trunks from SBC>SM>CM 6.1 I have a nuisance number calling the contact center , utilizing ec500 is not an option due to no licenses , a vrt could be made but there are 1000+ vectors so total headache , i am trying to figure out a way by means of identifying an incoming ANI/CLI in SMGR...

Ok so i have MM 5.2 with a Windows based MAS integrated into CM via Session Manager. The site has a mixture of 4 - 5 (currently 5 digit have no VM) extensions , the customer is going to upgrade to CM6 and is going to make all agent stations 6 digit with VM ,but keep the back office staff on 4...

Hi All, Working on AACC.6.3 SP10 Basically in the CCMS set up i have configured various not ready reason codes , the problem is these are not mapped to WFO so for adherance purposes the WFO reporting is out , it appears WFO is seeing the first default nrrc which is 000 then not seeing any...

HI all, CM 6.2.823 , As part of my daily maintenance routine i run the above report , However I am seeing some confusing behavior , we have 10 sip trunk groups with 200 members in each group , these are connections to session manager , when looking at the previous days report I am seeing %ATB...

CM 5.2.1 Duplicated CM Just out of interest as part of daily checks for health on our systems , I have noticed that main cm and standby lsp have 86 services up and running , but the duplicate standby CM only has 42 in process status , can any body explain this as i am curious as to why this...

OK so CM 6.1 in Data Centre DL360G7 system platform and CM on latest service pack , then at branch office there is a G450 with S8300D with exactly the same platform and patch levels only difference id the template (obviously) , on the SMI the servers memory size match. So a fault ticket came...

I am currently working on a cm 6.2.823 with system manager 6.1 , the customer has requested that on a covered call to his mobile that the calling number is presented , we have turned on every forwarding and qsig and coverage option we can think of and also activated a special application , the...

I have a user that the mailbox is reporting 80% full this is utilising lotus notes , no messages are present in the mailbox and removing and reading the account has cured this two days ago , but the problem has returned any ideas on where to start , every view is showing the mailbox as empty...

OK so i thought I was going mad after using three different cd drives , four different platform disks ...now i had just swapped my laptop from XP to Windows 8 , also tried a dem laptop running 2008r2 (in house IPO) , anyway some of you guys may know about the issue but i did not either see or...

OK so running CM6.2.823 on S8300D with embedded messaging, I have set up a subscriber as an Auto Attendant , allowed call transfer in the AA Menu i have buttons 1-4 set up as live stations on the switch with the option as Transfer , I have also created a virtual station with the same number as...

HI all, One x c 6.1 SP 8 ,Cm 6.2 Ok so if i use one x c in road warrior mode I get audio through to my blue tooth headset connected to pc and as is working as it should . My issue is that when I change the mode to shared control (desk phone and PC) I can not for love nor money get Audio to...