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Hi, having done a MUTE+CRAFT+CLEAR, I'm not sure how or why however there is no option to configure the phone after the phone restarted. It's stuck in 1) Boot ha1616ua1_343A.bin...... followed by 2) Restarting followed by 3) Go back to 1. There's no option to * and...

Hi, I've been having some truly appalling reliability issues with one-x portal on a UC110 (including the latest 8.1), whereby Internet Explorer 8, Chrome & Firefox wouldn't even connect properly. Sometimes IE 8 would connect, however take an age to present voicemail messages, sometimes you...

Hi, This touches on another recent similar post, so apologies. I'm trying to factory reset a UC110 module. I've tried two different memory sticks, including both FAT & FAT32, used "UC Module USB Initiator" to create an appropriate flash drive (option Install, recreate = ticked). This...

BCM450 in continual reboot cycle. Various LEDs indicated booting, however would settle on Top LED = orange solid Bottom LED = solid green These indicate kernal mode (8 seconds) then safe OS. Then reboot again. Briefly I could PING 10.10.11.1 through the OAM port. Any effort to boot to Main OS...

Under Lines, Line 5 shows "PRI 24 UNIVERSAL", despite line sub- type ETSI, clock quality network, signalling CPE. The maximum number of channels that can be selected is 23 ---<not 30 as expected> Originally the B5800 shipped with a North American profile, with U-Law. B5800 version is...

Under Lines, Line 5 shows "PRI 24 UNIVERSAL", despite line sub- type ETSI, clock quality network, signalling CPE. The maximum number of channels that can be selected is 23. Originally the B5800 shipped with a North American profile, with U-Law. B5800 version is 6.1.22...

Running: Microsoft Silverlight 4.0.60831.0 CCR 7.0.3.3 Under CCR->Dashboard, attempt to run Alarm cubes or Statistics cubes, fails regardless of which of the three dashboard displays, with: Unable to update the 3D cube image. Please report this error to your IPOCCR System Administrator. All...

Having fully prepared IP Office (7.0), with embedded voicemail and various auto attendants including their various announcements, we may need to change to VMPRO. Is it possible to extract the various attendant announcements from the IPO (including browsing the SD card etc), and import them into...

I have IPO500v2 running 7.0(12). I am attempting 3 digital phones (all 1408s). Originally they all reported "awaiting firmware upgrade". Looking within Manager->System, TFTP was configured, however customer has removed TFTP for security reasons. I reset this to 0.0.0.0, and all phones...

DMM 1.1.2 is now available from http://bcm.sipsw.com/ApplicationLauncher/ Use this version whenever upgrading BCM 4.0 to 450, and check the version (Help->About) to verify it is 1.1.2 before extracting, preparing and applying the extracted data. This includes fixes for: 1) IP sets not being...

We have a new implementation of IPO and data switches, with no firewall between the IPO & data switches. On an IPO 6.0.18.03 I have ISDN 30 (PRI-ETSI) with clocking set to network. All phones are configured with direct media path ticked (enabled by default). The phones are Avaya 1608 H323 sets...

Hi, when working on Reporting for Contact Center for BCM, I had a database description PDF for the RCC, which included setting up ODBC connection, plus a full description of the RCC database (including all the database tables). Does anyone have such a guide for CCR for IP Office? Has Avaya...

Hi I have configured and tested successfully a short code as follows: Code = *58*N#, Feature = Call Listen Telephone Number = N From a supervisor set (extension 2901), I can dial *58*2001# and listen in on a call at extension 2001. On extension 2901 I can configure button programming to...

Having downloaded the binary files for 6_1_12 from support.avaya.com I've extracted them and have the following files only: avpots16.bin bin.cfg dvppots.bin ip406u.bin ip412.bin ip500.bin ip500v2.bin naatm16.bin naDCP-16.bin naDCPv2.bin nas0-16.bin However having previously installed Manager...

For H323 extensions (not analogue sets), can you differentiate ring tone between DDI and hunt group? E.G. extension 400, is a member of hungroup 'HG01'. Incoming route configured so calls into 1469 route to the hunt group. Plus an incoming route 1470 has been configured to route a DDI call...

I need in-country hands on team/individual who will have spares and be able to change parts etc, i.e. hands on stuff in Sweden. Anyone recommend a reputable company with appropriate BCM spares and knowledge or qualified individuals (with the same based) in Sweden? We have the skills for...

Hi, I'm new to/on a rapid learning curve for IP Office. Let's say we have an organisation with multiple IP Offices at various versions. E.g. An old version (say 4.0) on an IP 412 on site A, and 6.0 on an IP500v2 control unit on site B. There are many other sites with various versions and...

Hi, I know you can enable smtp logging on vm pro server, by doing the following: Enabling SMTP Error Reporting: 1. Stop the Voicemail Pro service 2. Start the Registry Editor. 3. Locate the registry key. This differs depending on the version of Voicemail Pro. Voicemail Pro 3.2: Locate the key...

Hi, For anyone with 4.0 to 450r5/450r6 upgrades, I recommend you review the following. I've experienced problems two fold with DMM (Data Migration Manager), namely: 1) IP sets did not port over correctly. This snow balled into lots of telephony configuration getting fouled up, and lots of...

Hi, Coming from a BCM background, I'm familiar with assigning an active set/phone to a pickup group, such as extensions 221 & 222 are configured as members of pickup group 1, and extensions 223 & 224 are configured as members of pickup group 2. These don't need to be hunt group members. I...