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Hi folks, I have a customer who this morning took her system out of night service, upon which all the screens on their phones went blank. Then a call came in and all the screens came back to life. The problem is that when the users press redial, all the phones (5410s) have lost their recent...

Hi all, hopefully just a quick one this time! I was just wondering if anybody else had problems with their IP Offices not automatically changing their clocks? The customer is running an IP500 with embedded voicemail and I don't think they have a time server set up that the IPO could get the...

Hi all, I have the above base unit and I can't seem to do anything with it. What's happening is all the LEDs (including a red main LED) light up for about 3 seconds, then the main light turns orange and all the others go off for about 1 second, then it just repeats. I've tried DTE-ing to see...

Hi all, I'm still fairly new to IP Office and I have a question that I think I know the answer to, I just want to check. One of our customers has an extension, lets call it "A" that can hear another extension "B" when A is on a call. It sounds to me like there is a crossed line somewhere, but...

Hi all, I've got a problem with a phone system. When I make an external call but the recipient misses it and then presses redial, the call is going through to a mobile number, not the landline that the external call was made on. Any idea why it might be doing this? It sounds like there is...