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Guys, Allen, I am quite new to the NEC 3CX platform, and actually I have already left the telephony business, but I am having a problem with the telephony system at my new employer. I have 22 years of telecom, and 15 years of IP Office experience. So telephony and SIP knowledge is there. The...

Recently an employee at our client left, and in his place another employee returned. I have changed the name of the old user to the new user. (Bit the lazy method, I know). But the old employee had set up a status message on his Micollab before he left. Since the new employee is not going to...

Guys, On of my customers is complaining that since a couple of days, they are unable to send attachments via chat in the workplace client. Chat is setup via Spaces. Anyone else noticed this behaviour recently?

Guys, I'm running into an issue. My customer want to use account codes based on the dialled (did) number rather then the calling number. Now what I tried to do is setup a call route, enter the account code in the tag field and route the call to a VM pro module. There I made a text...

Guys, I'm having a problem with the Micollab app on an Android phone using in softphone mode. Now as long as the app is running and the phone is active, all is working fine. But as soon as the mobile phone is in standby mode, new calls to the Micollab are refused, meaning the call does not...

Anyone of you gyus / girls if FNE codes are still supported in 11.1 FP2?

Guys, Anyone ever to get fallback twinning to work? Our customer have a IPO release 11.1 sp2 with IX-Workplaces. What we want is that when the workplace is logged out, the mobile twinning kicks in. According to the help, this should work, but unfortunately calls goes to voicemail instead.

Guys, Any one of you noticed that when a user has multiple IX-workplaces installed and connected to IP Office, that when that user is on a call with one of the IX-Workplaces, the busy status of that user is not set to Busy? Seems fair since he heas multiple workplaces enabled and therefor is...

Dear, I need to extend my harddisk space for the C drive. Now there is unallocated space available, but between the C disk and the unallocated space there is a extra L drive present. Therefor extend hard disk is greyed out for the C drive. Is there anywat to solve this? See screenshot for...

Guys, I'm having an issue with conference in the IX-Workplace app. Now I admitt I'm not very experienced with this, so I'm sure I forgot something. It's an IP Office server edition release 11.0.2 sp2. We have setup spaces and IX-workplace. All is working fine. But when we try to start a...

Dear, I do have a problem. My colleague recently swapped from a 9608 H323 phone to a J169 sip phone. Untill that day all was working fine. When somebody calls him directly, external or via our support number routed to a skill, both his 9608 and mobile phone rang. No issues there. But ever...

Guys, I got something I never did see before. The two top screens in the softconsole are gone, completely grey. Reinstalling the softconsole or choosing another profile does not do the trick. Anyone who saw this before? Tnx...

Guys, I'm installing a virtual IP Office R11.1 at the moment. In the old days you could change the ip adress via de VM ware console before startup and ignition of the IP Office. Now, since I do not have a pc or laptop in the 192.168.42.x network I cannot change the IP via webmanagement or...

Guys, Our customer wants to upgrade to an IPO R11.1 virtual. Apart from that they also want to use the Realworks CRM which connect via a rest based API. What the customer wants is a popup with the callers info on an incomming call. The info from Realworks is a bit limited. Anyone of you...

Anyone also experienced that on R11.1 the call pickup member button does not work? If I push the button, the screen turns blank. On the top I see 'call pickup CPU01'

Hi there, Any of you guys also experience problems with the touch screen on a 6940? I have a second set now where the touch screen all over sudden does not respond to any touches.. This makes the phone more or less unusable.

IP Office being hacked?

Dear, We have an annoying behaviour in a cutomers virtual IPO release 11.1. SIP trunks. When an external caller (A) enters the system to a user (B), the call is rerouted via mobile twinning (C). All well so far. But when the caller (A) disconnects, the mobile phone (C) is hearing dialtone...

Just a quicky, Is this supported, caus I can'r find this in the documents. Tnx

Guys, My customer wants to disable the frustrating 'help options' each time they enter their intuity mailbox. Any idea if this is possible and how? Tnx