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  • Users: ovl400
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  1. ovl400

    New to Shoretel and need to pass the 3200 cert exam

    I've used two of my three chances, I can't get my head around this Shoretel stuff. I'll need help.
  2. ovl400

    Slow network speeds when pc is connected through Avaya 1120 phone

    Hi All. As the title states, I am having slow network connection speeds on PC's that are connected to network via the PC port on the back of Avaya IP 1120's and 1140's. I know there was a Nortel document a couple of years ago addressing this issue. I am looking for that document so I can hit...
  3. ovl400

    Is there a way to find "stale agents" programmed within Contact Center

    I am wondering if there is a report, or some way, to find agents that are programmed within Contact Center 6.0 that have not logged in, lets say, within the past year. Agent licenses for Contact Center 6.0 are no longer available. I'm pretty sure this customer has plenty agent ID's that have not...

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