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Need some advice, I have a customer who has IPO 500 V2 R6.1 and latest version of CCR. They run a small call center every now and then. Client wants to be able to"listen" to agent without them knowing from a supervisor. That is no problem. Here is the tricky part: Customer has clients that...

Just wanted to get some input about queueing with CCR and Voicemail Pro on IP Office 500 V2 6.1 with the latest version of CCR. Customer wants a queue size of say 10. Now here is the tricky part, they do not want the 11th(or technically would be say 15th if you had 4 agents on calls)caller to...

I have a customer who had some wall mounted phones. We are installing a new IP Office system and the old wall mount phones were on a tilted wall mount that would angle the phone up. Does anyone know if there is such thing for the 1408 series? I know they have a standard wall mount but i need to...

I need recommendations for putting CCR, VMPRO, and CS on one server. Should i get a beefed up server and make them virtual machines or maybe put the VMPRO on the server and then CCR and CS on a virtual machine? Any thoughts are greatly appreciated.

I am getting an error after logging into the Avaya IP Video Softphone: "All acounts failed to enable" I have the IP Office 500 R6 and I have a combo card installed and only 1 SIP line configured. I have watched the monitor and it shows that when the softphone logs in it is trying to register...