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  • Users: bttech
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  1. bttech

    time on phone versus voicemail time

    Customer states their phone sets show the correct time on IP Office, 5410 sets, but when they retrieve voicemails the time for the VMs are 45 minutes off. Any suggestions? I have talked to Catalyst Tech Support about the System Status Application time showing a different time than the VMPro...
  2. bttech

    Transfer of incoming call

    Customer has a Partner ACS and wants to do the following: Take the incoming call, then conference the call to an 800 number. Once they conference the call to an 800 number they want to drop their self out of the call and leave the caller connected to the 800 number. I have never heard of such...
  3. bttech

    Call Record *55

    In IPO 6..2.23 the user is able to enter *55 to Record Call and is able to retrieve from her own extension. Her inquiry is "Can this recording be sent to her email in a .WAV file or access it otherwise than just from her actual extension?
  4. bttech

    echo on IP 500 digital sets

    Does anyone have a suggestion regarding "echoing" on digital 5400 series phone sets? Customer states a few phones are reporting this echo problem. When customer takes inbound call and says something it is being repeated while the inbound caller is talking. Would this be a matter of a firmware...
  5. bttech

    IP 500 logging out extensions randomly

    I have two extensions on digital sets that allow users to HOTDESK. These two extensions have started to randomly logout the user. The user is set up for mobile twinning when logged in. I have changed the IDLE login to be 99999 seconds but it is still logging the two users out. There are other...

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