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Has anyone seen a tool where a project manager could lay out a 66 block or 110 block on a colored sheet that can be sent to a technician in the field? What I've seen is an enlarged block with the capability of labeling each pair with whatever you wanted.

I have a customer that is looking to have an external light (visual indicator) for message waiting. The scenario is that there is a phone that has a voicemail box in a windowed room in the office that the user wants to see (using a strobe or something like that) when they have a message. Any...

When using the CICS Auto Attendant our users are getting a "try again" prompt when trying to record a message. The process is, enter into feature *832 to turn off the CCR; then access feature *833 to record a message. Normally greeting C is used to record the greeting. The user can go into...

We are having problems with an existing site that has recording set up in the CICS Auto Attendant, F*833. After disabling, F*832, we are unable to re-record any new greetings. When we try it comes up "Please wait", then "try again later". This is currently in greeting B.

Looking to activate hands-free speakerphone. Mic currently on all phones do not work. Able to activate MIC, but not use hands-free.

I am managing multiple locations with BCM 3.5, 3.6 and 3.7. The locations have both Call Park features and SWCA keys (used in one department to keep held calls to themselves). Recently I received a report that other departments were able to pick up call off of SWCA keys dialing 101. I was able...

Is there any way to convert the output from Nortel Desktop Assistant to any other format?