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I have a user that acts as the receptionist for the CFO. The CFO will be on a call and then he tells the receptionist to get a couple of more people on the phone for him. She runs to his phone and does it for him. How can I set her up to do it from her phone? Bridged Appearances?

We have a customer that is using (or trying to use) Softphone 3.2.3.45 on a Mac (Sierra 10.12.3) They say that the Softphone buttons are all grayed out and the app is unusable, until it is moved dragged to a different monitor. Then everything is displayed and works fine. Problem is their people...

I have 1XP mobility configured on an Android and every feature is working fine except, it will not ring my mobile phone when extension is called. When I have my voice mail turned on at the user level, I can see the call with CLID display briefly on the VM icon with an option the Listen/Answer. I...

IP Office 8.1.67 V1 chassis. I having trouble getting the D100 base station to register with IPO. The wireless phone has a Connection Error displayed. At no point do I see the base station in the SSA program. I moved all of the D100 files to the embedded memory card and configured IPO to get...

IPO version 8.0 I have an issue with my 1608 phones not being able to find the voice VLAN. After a reboot or power outage the 1608 phones display Finding Router. This used to work, but you know how that goes. My questions are: does the 16XX phone use the 46XXsettings.txt file? I verified that...

I have a spare IPO that is on version 4.2.It has the current config loaded on it, same as the production unit. We tested it the other night and all was well until we tested the VM, when a message was left to an extension the light went on but there was no message there when we went to retrieve...

I'm trying to get SCN configured between two systems that are on different subnets. I have a VPN tunnel setup between two Sonicwall devices. I have the Voice Networking licenses needed VCM cards in both units and I know I have the IP routes and lines configured correct. I can ping to the IPO's...

I think that my connection issue is caused by the XMPP setting. Followed the technical bulletins to the tee. I can access 1x from an web browser using http://phone.abcweb.com/inyama/inyana.html Set the XMPP setting to phone.abcweb.com, tried the FQDN machine name as well.

I'm trying to help a customer that has a point to point VPN setup between two Sonicwall devices. My question is do I need to enable the VPN firmware on the phone? The phone is a 5610swip. I don't think that I do, from the VM server I can ping the phones and pc's. When the phone is plugged in it...

IPO 500v2 Version 6.1 If a user records a call using the record button and then that user is configured to Forward or Copy voicemail email. A ten minute conversation will produce a 10meg wav file. Too large by most mail server standards. This has caused big problems, the message seems to get...

When I delete someone from the Directory within IPO, version 6.0, it does not reflect that change within the system directory of the OneX Portal. In fact the user is still there and has a status of busy. Wondering if this is just a bug or if anyone else has noticed this?

Does anyone know if you can use Softphone from a remote location or do you have to be on the local network. I just read the info for softphone on the knowledge base and there was no mention of using it remotely. I'm using IPO 500 version 6.0

I have added my user account to use the UMS feature and setup and IMap account and the sync between phone and E-mail (Outlook) is working fine. When i delete an e-mail message it removes the VM message for phone and visa versa. When i try to forward the e-mail message to an internal or external...

I have a customer that is telling me that he does not get dial tone on his 5602 Voip phone before making a call. he is dialing 9 first, the call still goes out no problem. This is on IP Office 500 Version 4.2