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  • Users: nussbaum
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  1. nussbaum

    ACD Agent receiving calls while on different line

    Hello, We are using ACD2000 on a Mitel 3300. Our ACD Agents have a button on their phones for a second extension. If they are logged in with their agent id, but are on the phone on the second extension, they still receive ACD calls on their primary line. Is there a way for ACD to see that...
  2. nussbaum

    One-way audio when SIP calls get transferred from Mitel 3300 to Nupoint server

    Most of our phone calls come in on a PRI and function properly, but we have one Skype Connect number (9 SIP channels) that has issues. We are having trouble when people call in on the Skype Connect number and are transferred to voicemail. They can call in and talk to people and be transferred...

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