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  • Users: Lost5593
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  1. Lost5593

    Octel 250 Reboots?

    thread923-1310608 - I've just started with my company, and I've inherited about 32 Octel 250's. I've had a rash of "outages" lately. I've had to reboot the Octel 250's, due to total unresponsiveness, to MWI's not lighting on phones, and other little "gremlins" that crop up. Is there a "best...
  2. Lost5593

    Distorted MOH

    I have a site that when an external caller is placed on hold, the MOH "skips" and starts over at about the 5 sec mark. The MOH.wav file has been replaced several times, and when listened to as just a .wav file, it sounds good. This is a CM 7.1.3
  3. Lost5593

    Headset Feedback

    Hi, I'm new to this forum. Has anyone had issues with agents getting intermittant feedback on headsets on ACD calls on 2216 sets? This is on an 81C. I've made sure that they have the mic gain turned down. Thanks, any help would be appreciated.
  4. Lost5593

    Call Traffic Analysis Tools

    I'm looking for call traffic analysis & trunk utilization tools. I am currently using operations manager and are considering adding Service Statistics manager. Has anyone used any other tools outside of the Cisco realm for call traffic analysis? We are running on Call Manager 7.1. Any...

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