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CCM 6.0 - iAgentPerformanceStat
Hi Guys, First post - be gentle. I have a query regarding a few fields within the iAgentPerformanceStat table on CCMS, the 2 columns I am particularly interested in are CDNCalltransferedtoDN and DNInCall. Here is my question: Agent 'A' transfers a CDN call to Agent 'B' so the...- SongForWhoever
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- Forum: Nortel: Symposium call center solutions
