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thread940-1777780 Hey, I was wondering if anyone else has ever run into this weird issue. The system has been up and running fine for years with no recent changes made. Out of the blue the voicemail was reported down yesterday. In system status I can see that the voicemail mode keeps going...

Hey guys, I have to upgrade a server edition solution from the original GA version of server edition up to the newest R9.1.7. I know that the unit have to be at least 8.1.1.0 to go up to R9.1 but I am curious if you guy would recommend that I upgrade to a newer version of 8.1 and then to 9.1 or...

I have a site where I have some iPhone running the one-x Mobile app. All of the iPhones are working except one. They are all brand new iPhones and they are all updated to the newest version of IOS. I also downloaded the same app from iTunes. The funny thing is that on most if not all of the...

Hey guys, I need to upgrade an original server edition running at the original R8.1 GA software. The documentation appears to indicate I can do an upgrade all the way from the old 8.1 version straight to R9.1.3 if I am looking at it correctly. I assume the IP500V2 units would need to be...

Has anyone experienced any issues with D100 base stations rebooting on R9.1 software? I have 4 base stations registered to my Primary server, 4 to my secondary server and 1 to an IP 500V2 unit all in the same server edition solution. They work great other than the fact that they randomly...

Hey guys I am curious if anyone has seen an issue using 3645 sets on R9.1.1? The phones seem to register but are listed in system status as unsupported classmark. You cannot make or receive calls from the phones and they have no audio but they are registering. I have verified that the phones...

I am installing a new Server edition with R9.1.1 I have a Primary, Secondary and IP500v2. I have all of the required license on the Primary server and have no issue registering phones to the Primary server. When I create users and exts on the secondary server or on the IP500v2 unit and try to...

Hello, Does anyone know where the 46xxsettings.txt file is found on IP Office Server edition? I can see the file settings if I web browse to the primary server, http://10.x.x.x/46xxsettings.txt but I cannot seem to locate the actual file anywhere under the opt directory on the server using...

Hey guys, It looks like there are a lot of previous posts on here about this subject but most of them are older. I was wondering if there are any new ATA's or any older ones that work fine over SIP with faxing? Thanks!

thread940-1730872 We have an install coming up and the customer would like to utilize an auto callback feature if possible so that callers do not have to remain in queue if they opt not to. We have been told by ATAC IPOCC will do this. All of the post on here make IPOCC look like a really bad...

Hello everyone, Has anyone come across an issue in R9 where users of the D160 wireless phones outbound calls that are ringing are being aborted or hijacked by inbound ringing calls? We have a customer who was running R9.0.2 who complained of the issue. I upgraded them to R9.0.4 but the...

thread940-1673415 Does anyone know if there was any way to fix the UMS time stamp issue in R8 or was a software upgrade required? Thanks!

What is the best 8.1 version to use for SCN with centralized vmail? Thank you,

Has anyone seen this issue before? We are experiencing an issue where if we ping the IP Office then every minute like clockwork the IP Office will spike up for about 3 or 4 replys to usually less than 200ms, but apparently enough to make a noticeable sounds in the voice quality. I assume there...

Hey guys has anyone done a Backup voicemail server on R8 yet? I have tried installing with the GA R8 vmpro and the newest R8 vmpro that came out on April 9th and I can't seem to get it to work. I have followed the guide from IPofficehelp.com and have compared to the Avaya documents on the KB...

Does anyone know if there is a command you can type from the dos promt for example to make a call using the Tapi driver? I have a customer who is using some type of contact software and for some reason since his PC is 64 bit it can not use the Avaya Tapi driver in this software. All of the...

Hey guys I am upgrading a system to R8 and removing IMS and upgrading to UMS. We have everything upgraded and the emails are going out but the messages are not showing up when we check the mailbox using *17 and the message waiting light is not coming on. I have seen that there are other post...

I recently upgraded a customers system to R8 and installed a new CCR server on a windows 2k3 standard server. Almost everything is good to go minus the fact that when I run the agent time card report, all of the agents shifts appear to be only 1 second long. They do not show anytime for lunch...

I have performed a quick installation of UMS with R6 software on 3 different brand new servers and each time it will give me a different error message. A license can't be found yada yada... If I have a problem typically I can uninstall vmpro with webservices, then reinstall IIS and finally...