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If I needed to downgrade a UCM from 9 to 8.1 should I use the iso/unetbootin and reimage to 8.1 or would it be possible to dowgrade using the 8.1 upgrade file? Thanks

Afternoon All, Working on a 5000 HX, 5.1 SP4 and a 3rd party IVR solution. The 5000 and IVR are connected via PRI. I have 90% of the integration working but getting stuck on the final piece of the puzzle. The IVR will be making external automated calls and play a recording. Example, "On Monday...

Does anyone know of compatibility issues between the EM and Exchange 2010? I have a 5000 customer who recently upgraded their Exchange to 2010 and it has apparently created an issue. 5000 is at 5.1 SP4 EM is at 2.0 SP4 Whenever they reboot the Exchange Server, the vmail to email function stops...

Morning All, I have a BCM 50 R6. Incoming calls ring to a Broadcast Hunt Group. If a Hunt Group member is on a call, their phone should NOT ring when a second call comes into the Hunt Group. Here lies the problem, the busy Hunt Group member DOES ring when a second call comes in. This should be...

Morning All, I have a Windows 2008 server running VMPro 8.1.9102 and an IPO V1 8.1.67. System was upgraded from 5.0 to 8.1 about a month and a half ago and I thought everything was working fine. Customer has stated there is an issue with vmail to email. When the end user receives an email, the...

Morning All, Have a recently installed IPO 8.1.67 with 9608 and 1603 ip phones. I have (2) 9608 phones that are having audio issues when they call each other. User A calls User B, User B cannot hear User A but User A hears User B just fine. It appears to be between these 2 phones only. They can...

Morning All, In the process of rolling out my first DECT system. My goal at the moment is to simply perform a site survey to check for coverage. I have the deployment kit consisting of (2) IPBS2 base stations, (1) 3725 & (1) 3720 handsets. Currently the MAster base is in Deployment mode and the...

Afternoon All, I have a 5000HX, 5.1 SP2 with (2)5330 and (9)5312 ip sets. A couple of the sets are experiencing a one-way or no audio situation but only on intercom calls. Incoming and outgoing external calls are fine. All phones are at 5.01.00.16. Any thoughts are greatly appreciated.

Afternoon Everyone. Has anybody had the pleasure of deploying these new cordless phones? Installed our first job with these sets a few weeks ago on an IPO 500V2 8.1.63. After testing them on the bench I was pleasantly surprised. Good sound quality and range. Once we deployed we noticed a...

Good morning All, looking for a bit of advice. I want to upgrade a 5000HX controller from 5.1 SP2 to SP4. Can I skip the SP3? I believe the upgrade is nothing more than copying the SP4 software onto a USB stick and using the AWS to upload the file, is that correct? Any help is greatly appreciated!

5000 HX controller at ver. 5.1 Embedded voicemail One expansion cabinet All digital phones; 8520's, 8560's Experiencing dropped calls between extensions as well as internal calls being sent to Receptionist rather than the called party. From what the customer is telling me there are 4 offending...

Mitel 5000HX, 5.1 SP2 SIP Trunks ONLY. Is it possible to push incoming CID to a twinned extension? I have set Propogate Original Caller ID to YES for my SIP Trunk Group, however there is a red X next to it. Any thoughts are greatly appreciated.

Has anyone run into this issue....? IPO 8.1.43, all 9608 ip sets. User A has gone into their phone menu to change personal settings, User B makes an ALL PAGE to the sets. User A gets kicked out of the phone menu and hears the page. Hearing the page isn't the issue, but getting kicked out of...