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We have a store that was running Aloha 6.4.28 with an XP BOH and a single XP terminal. They moved to a new location and in that move we added a second terminal and replaced the old XP terminal with the same model of the new one, so both terminals are running Windows 7. The problem we are...

These are the instructions we give out to our operators and store support employees to assign magnetic stripe cards for logins if the store is having issues with the 4-digit employee numbers are being misused. Unfortunately, I have run into a store where these instructions do not work. Aloha...

We have multiple locations that are experiencing this problem. The locations are using NCR RealPOS 7402 model POS terminals. In order to get the Magnetic Stripe Reader working with Aloha, the NCR Retail Platform Software is installed. This puts a program in the Windows / Program Files /...

Does anybody have an ISO disc image or archived setup files for an Aloha Quick Service version 5.3.47 installation? The closest version we have is 5.3.39. The store we're reinstalling originally had 5.3.47. If nobody has a 5.3.47 full image, does anybody have an update exe that would update...

We recently started installing Aloha QS 6.4 on thin clients. We typically install Windows 7 Pro on the client, and Aloha 6.4 seems to function just fine. We have not had any problems using receipt printers or pole displays, but finding stable card readers has been difficult. We started out...

The FOH terminal was in redundancy mode for two days, from July 16th to July 17th. On the night of the 16th, the EOD ran and the folder was saved on the terminal, and the aloha.ini was updated to reflect the new date of business. The aloha.ini was not updated on the BOH. When taking the...

One of our stores is a single-terminal setup with Windows 7 running on both the terminal and fileserver. This location has been open for a couple months now with no issues, and we have other locations using the same terminal and fileserver configuration with no issues. The difference with this...

A member of this site used to host a searchable offline copy of the Aloha Knowledgebase on his personal website. This has recently disappeared from the website and I no longer have access to any Aloha documentation. When we run into issues / bugs with Aloha , being able to search the...

Since upgrading a number of stores to Aloha version 6.4.28 , a couple stores have reported issues where there is money remaining in the drawer immediately after performing a checkout. This seems to happen at random, and I have been unable to track it down. The monetary amount left in the...

Since upgrading Aloha to version 6.4.28 , the checkout on the FOH terminal now prints all of the day's checkouts. Is there a setting in Aloha Manager to print only the single checkout and not all of them for that day? We have a few stores which like to do three checkouts a day. Performing...

BOH is XP SP3 with AlohaQS 5.3.39 currently installed. Using AlohaUpdate_AlohaPOS_Anyto6_4_28.exe for the first time. Running as Administrator with Antivirus disabled. I get about halfway through the update before it fails and rolls back to 5.3.3.9. I have verified that our security key...

I have an issue that just started happening at one of our stores and am having difficulty tracking down the culprit. Long-time reader and hoping somebody would be able to help, I would greatly appreciate it. Thanks for reading. The BOH fileserver is XP Pro SP3 and it has Aloha Quickservice...