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- Users: pierreschwartz
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VOC (Voice of the Customer) in a symposium script after call ends
Hi I have programmed a VOC (Voice of the Customer) in a symposium script. Everything works perfect; it allows the customer to answer rated (1 to 5) questions about our company. Here is the issue: I would like the VOC to start automatically after a Call center agent has ended the customer call...- pierreschwartz
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
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VOC in Symposium after call ends
Hi I have programmed a VOC (Voice of the Customer) in a symposium script. Everything works perfect; it allows the customer to answer rated (1 to 5) questions about our company. Here is the issue: I would like the VOC to start automatically after a Call center agent has ended the customer call...- pierreschwartz
- Thread
- Replies: 7
- Forum: Nortel: CS1000 (Meridian) systems
