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Hello, I have a script that has a variable to send an e-mail to a list of managers if no one is logged in the queue during hours. Before it gets to this point in the script I have my time of day set for open hours to be 7AM to 6PM. Well, I was notified the other day that an e-mail was received...

Hello, Does anyone have experience setting up home users with the new version Avaya 1140E sets that supposedly have built in VPN? In the past we have used the old Nortel BSR routers for home users but we can no longer get those. I actually just learned that these newer 1140's were VPN capable...

Hello, Out of the blue our callpilot 5.0 stopped backing up to both disk and tape. The following error is what we receive... It looks like it is stating that there is not enough room on the tape... but it's a 21.1 GB file backing up to a 75 GB tape. I have tried multiple tapes. 130303 1021 -...

Hello, Is it possible to get CDR data on an extension that is built as an MCR? It's programmed on 3 phones on key 3 of each set and they are asking for call data on this number. I'm running an extension detail report out of TM 4.0 and not gettinng anything. Any ideas? Thanks.

Hello all, My company recently purchased one 2050 ip license and install cd from Avaya. I loaded it on my laptop and it worked fine for 30 days, which is the case when it has no license loaded in it. I was given instructions from Avaya that say if you are not using a license server, a keycode...

How far back can you generate historical reports on Contact Center 6.0? Is it a standard amount of time or something that can be adjusted within the system? Thanks

Hello all, Is there a way to print a count of IP ACD sets? I'm trying to figure out how many IP phones we have programmed as ACD sets on our system. CS1000 5.0 Thanks!

Hello, I have a few users with 3904's logged into an ACD queue. They are using headsets but when a new ACD call comes in, it is being answered on the speaker phone instead of the headset. Contact Center 6.0 using call forcing where the user hears a tone and then the call is automatically...

Hi, This may be a stupid question, but I have a shared mailbox that is checked by several users and they want to be able to use a password such as 555555. I know Unity usually does not allow a trivial password as such, but is there a setting or a way to allow this for certain mailboxes? Thanks.

Hello, I am trying to figure out what the update password is for a certain message only application built in app builder. This system was recently migrated from Mermail to CP 5.0 and I am having trouble figuring out how to update the greeting for this. Any help is appreciated... if this makes...

Hi everyone, This is probably a dumb question but how can one quickly search Callpilot for mailboxes that have not been recently logged in to? I'm trying to clean up a system that is running out of mailboxes. Thank You.