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Hi, We have a problem with DDI routing to a Department Group which occurred recently, user complained that no calls were coming through on the DDI, I tried talking her through various things and in the end to temporarily resolve the matter I dialed in and pointed the DDI direct to her extension...

We currently maintain a Hicom Office E OfficeExtended 150H V1.0 which has a CBMOD CPU which has the V24 port on the front. I use Hipath Manager E 3000 via a USB to Serial and a 25 pin cable to communicate with it with no problems. We have bought another Hicom as spares but I am struggling to...

Hi Guys About a year ago we took on the maintenance of an NEC Aspire, the previous maintenance company refused to reveal their password so we got a guy who specialises in NEC's out to default the password for us. He also loaded the ASPIRE 7.01 onto my laptop etc. and everything was hunky dory...

Just had a fault come in, when the user picks up the handset on her analogue phone there is a constant beeping in the receiver, this is audible to her and the person she is speaking to. This is a single beep every half second or so. Not one that I have come across before. Phone behaves normally...

Hi, I look after a site that has a Hicom Office 150, we inherited the maintenance of this system and its been fine but one of the users complained that to answer calls to the Group she had to use the Call Pickup button. I checked the programming and she is in the Group as number 4, I shifted...

On one of our sites they have a number of DT300 12 key phones, on one phone when you press the speaker button the key lights up, the display changes to the in call display but no volume is heard on the speaker. Pressing the round navigation button with the speaker button lit increases the...

Users in a large office with DT300 6 key phones are complaining that if they forward their phones to somewhere else in the building, when a call comes in, the message "Your call has been transferred" is played out over the phones speaker. This they say is proving irritating. I have trawled...

3300 with embedded VM. Long shot I know but we have set up the AA for a customer which all works fine apart from the fact that when you press the option you require the AA recorded message says "Transferring you to extension xxx", the customer would rather the caller did not know what the...

Hi We have a major alarm on a BCM400 which says File system/var/log near or on its capacity Any ideas what this means and how we can clear it Have you tried turning it off then on again!

Any idea how to disable the CDR, as when we do backups it can take up to 25 minutes, most of the time seems to be spent on "Call Detail Recording: Compressing". Some sites are faster than others but the majority of the time taken to backup seems to be the CDR which our customers don't use...

Got myself a National Instruments 6830 Basic Rate ISDN Tester off of Ebay but it is missing the software, tried the NI website but they only list the manuals for download. Its a bit long in the tooth now but I was hoping someone might have a copy of the floppy? Long shot I know. Cheers John...

Got myself a National Instruments 6830 Basic Rate ISDN Tester off of Ebay but it is missing the software, tried the NI website but they only list the manuals for download. As this is an ex British Telecom bit of kit I was hoping some one might have a copy of the software? Long shot I know...

We are having problems with two cordless phones we have on one of our sites, the cordless phones run off of a peripheral cabinet and are located on nursing stations. Each cordless phone has a parallel socket and switch attached with an auxiliary sounder in the parallel socket. During the day the...

We have a SV8100 R4 installed in a hospital, the COS is set to allow Call Queuing on the main phone which is a DT300 12 key display phone, the operator will be on a call when a second call comes in. How on earth does the operator transfer away the 1st call so that she can answer the 2nd call, if...

Any one had any success using an AC15 on a BCM400 to connect to a Modular. The old setup was 2 modular systems in separate buildings with an AC15 circuit connecting the two. We have replaced one of the modulars with a BCM400, the problem is that the BCM does not see the AC15 adapter, it sees it...

We have a Mitel 3300 and peripheral cab. running around 200 phones, mainly Orchid DBT2000 analogue handsets. The system is set to flash the MW light for VM but the problem is that a number of phones (mainly phones that are close to the comms room) also bleep in time with the MW flash. Turning...

Had a problem on one of our sites with the ISDN30 link, which later turned out to be a fault with the line provider. To prove this I tried using the diagnostics by 'telnetting' into the PBX with HyperAccess for the first time. This worked well, to view the call progress messages you enter the...

Could some-one point me to where I can set a users mailbox to announce only (not giving the caller the option of leaving a message)? John Have you tried turning it off then on again!

Is it possible to change the dial tone on the SV8100 V4 to the traditional UK BRRRR rather than the continuous tone that is standard, our latest customer says its confusing? Have you tried turning it off then on again!

A customer of ours has just taken over a small office which has a Pansonic KX-TEA308 installed which needs reprogramming. I know I can program it through a PT but it would be nice to get hold of the correct software to programme the system so we can take backups. I understand that Maintenance...