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  • Users: mumphster
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  1. mumphster

    View Call History

    We no longer use our external call auditing software (OfficeWatch) due to budgeting. Is there a facility in my Aura System Manager to see call history for a specific extension (from just a few days ago)? The user already cleared the history on their 1616 station. Thanks much.
  2. mumphster

    Modify text displayed at receptionist console

    Apologies in advance for failed searches. Frankly I need direction at a basic level. So our receptionist knows how to answer calls... Inbound lines a,b,c, and d appear on her console as "Happy Company" so she'll know to greet them as if she works at Happy Company. Inbound lines d and e...
  3. mumphster

    trunk display name on console

    At our attendant console, when a call comes in, it displays <incoming #> to <company name>. Somehow that company name is assigned to a particular trunk line. We need to change that company name. What commands will get me there? Thanks very much.

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