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  • Users: Fazmic
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  1. Fazmic

    OAS - not routing calls, requires reboot

    Hi Solidus eCare SP5, MX-One. Contact Centre environment approx 90 agents. The Contact Centre has an IVR service then Service Access Groups with Agents - Dialog 4422 IP Occasionally the Contact Centre fails. There are no agent messages, just the calls go straight to music on hold. There are no...
  2. Fazmic

    Dialog 4422 IP - silent ringing

    Hi Solidus eCare 7.0 SP5, MX-One. IP Dialog 4422 handsets. I want a way to configure the handsets so they are permanently on silent ring - instead of the momentary silent ring as per user manual. Or a custom ringtone with a long silent pause and very short tone. Any ideas? Cheers

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