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Recently upgraded an IP Office 7.0 system to 8.1.63 configured with an SCN. The menu key presses in VMPro quit working after an unspecified period of time from the remote site. This can be cured with a reboot, but re-occurs after a period of time. Also the remote site incorrectly shows a...

I found an interesting and thus far insurmountable bug on one of my demo kits. Just wonder if anyone else has run into it since you wouldn't likely do this in the real world. When switching an 8.1 system with a valid upgrade license from IP Office to Basic mode, the 8.1 upgrade license becomes...

I have IPO 500V2 R 8.0.44; Advanced Charger + 3725 Handsets (v. 3.2.23). I have edited the parameters for the 3725 (system ->system A -> numbers -> voice mail) and entered *17. The handset shows synchronized and the entry is now light blue, but the voice mail key (hold down 1) or pressing the...

Thank you in advance for any help you can offer. I have been troubleshooting voice quality on a new IPO 500V2 8.0.42 installation and am currently stumped. The installation consists of approximately 58 IP extensions; 9650, 1603, and 3725 DECT phones. The IP Telephones are on a dedicated...

I have been troubleshooting an issue in the lab again and could use some guidance. We have an SCN of two IPO 8.0.42 systems configured with IP Phone Fall Back between the systems. While testing in the lab we found that *some* telephones failed over flawlessly, while other created an extension...

I notice that when I configure call recording on an extension, and that extension is forwarded, the calls are not recorded. So I put call recording on the incoming call route instead, and again it does not record calls when forwarded to a cell phone. Does anyone know of a way around this? or...

I have been troubleshooting for far too many days in order to get distributed voicemail on the application servers operational. The configuration process should be fairly simple, yet I don't seem to be able to get it working. TEST CONFIGURATION SYSTEM A IP0 500V2 R8.0.42...

I am unable to figure out how to set up mailbox access from an outside line in the new Release 7 quick (partner) mode. You can dial 777 or 778 internally to access mailboxes, but this does not work through an automated attendant. There is no AA option for voicemail collect, and I am wondering...