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Can't remember where you can record a name instead of automated DN recording. I created an assistant; no options in there. ACSS-SME http://interconnexionsld.ca/

Hey, Haven't been here or working on IPO for a while, I just need confirmation on a couple of things. I have a customer who wants to use 1X mobile for Android on IPO 8.1. He only wants to use it internally while on his LAN. I seem to recall that the app, no matter what, goes outside on the...

Or any DNS at all? I always have to ping a domain to get the IP for NTP or SMTP, and this is kind of stupid since there is a tab to input the DNS servers in. ACSS-SME http://interconnexionsld.ca/

Simplistic overview of a huge problem: Site A: IP Office Site B & C: 1608 remote phones VPN (star design) from B & C to A. Phones started randomly dropping connection; both sites just dropped at the same time, as did the ATAs (SIP) installed for 911 purposes. Does this at least 10 times a...

I seem to recall you could go for 4 hours without and SD card present before the phones lock, but I'm not sure if I'm confusing with another system, can someone confirm this? Thanks ACSS-SME http://interconnexionsld.ca/

If I'm in Intuity mode, after dialing *17, I can't type extension or password or #; like the VM doesn't hear the DTMFs. In IPO mode, I can type the default password, and when prompted to change it and confirm (#), nothing happens and it hangs... Phones were 9508, changed one to a 1408, same...

I have 3 handsets, and they all behave differently. The screens sends back "incompatible" when dialing out. I tried putting ?/./0; one of the handsets started working. The message seems to come from the IP Office, as if it found no match for the SC. Every base extension works; I did a...

Customer has 12 analog lines, on an ATM 16 module. They regularly get lines that stay up, but now they've been reporting troubles when using account codes for long distance calls. There is a beep, and when they enter their code, 50% of the time they get a "wrong password" greeting, or nothing...

I get the notification, I can email/delete it; but when I press play, it says "failed to retrieve message" (loosely translated). One-X 9.0.4; Android HTC One M8 phone. ACSS-SME http://interconnexionsld.ca/

Trying to upgrade to latest 6.0 from current 6.0 through AWS, page displays "note: system is in downgrade mode". How do you put it in down/up mode? ACSS-SME http://interconnexionsld.ca/

Hi, Customer PC that hosted the licensing server crashed, and they installed a new machine/OS. From KRS, I don't see an option to change/migrate/recreate the license; tried editing the file with notepad, by replacing the machine's name in the file, but that doesn't work. I opened a ticket but...

Just upgraded from 9.0.3 to 9.0.4, now the digital station expansion bay is flashing yellow ultra-fast, and none of the phones are coming up. Anyone else see this? Tried unplugging, rebooting, in different orders, unpluggin all phones. Still no go. Can't find anywhere a fast yellow code; does...

Hi, I got a customer who wants this solution, but the 4000+ RTP ports that need to be opened is worrying them. What's your strategy to ensure security, aside from changing the default ports stated in the doc and the VoIP tab? ACSS-SME http://interconnexionsld.ca/

Upgraded from 9.0.2 to 9.0.4, but the apps haven't upgraded or uploaded. Why? When I look at the TXT file on the ISO, the files are included.... ACSS-SME http://interconnexionsld.ca/

Head scratcher; Everything is up; I can dial out no biggie. But the DID doesn't ring in, get a fast busy and nothing appears in any monitoring window. Configure in the IPO or on a SIP phone, all is fine. I've been reading a ton of setup examples with different providers, the CRT seems to be...

Tried everything, thought I'd give it a shot here: If I open manager, nothing happens. I see it in processes, but the window never comes up. VM Pro says "unresponsive". Tried everything: spyware and virus scan (nothing), uninstalling anti-virus, scrapping everything called Avaya. System...

Hi, I know some licenses will cause a reboot, others not. Is there a way to know which is which? Do IP phones (D cagegory I think) licenses cause a reboot? Thank you ACSS-SME http://interconnexionsld.ca/

Hi, I have configured park slots on extensions with numbers (101,102,etc). When picking up a parked call, the user presses twice: once for info, second time to pick up the call. Is there a way (check box, source number) to pick it up with a single press? Not with an unpark key, just from the...

Trying to put on the patch, guess I forgot how. I tried copying them on the SD card, can't overwrite read-only files. Tried pointing the Manager to the bin file and do an upgrade, but it still shows the current 9.0 as "available". Done this before on 8.x, but now I'm blanking. Someone could...

Hi, Programming a BCM450r6, when putting the DIDs on the PRI in the target lines, PubReceived won't accept more than 3 digits. The provider is giving me 4, but I can't enter the last one. ACSS-SME http://interconnexionsld.ca/