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So I've got 50 remote workers making calls no problem. when we try to call each other we get no audio. We solved this problem in our remote sites before by unchecking "Allow direct Media Path" on each physical extn. but this is greyed out for all my SIP Softphone extns. I have plenty of VCM...

Our IT folks have several questions about setting up our VLAN for our IP500V2. We have cisco routers and switches, and we have multiple subnets, all of them w/ Avaya Phones. The IP500 will ultimately reside on a single subnet in our central location. Questions: How should the Avaya switch be...

Using 9.0.8 VMPro. We have about 100 HG's, some of which get dozens of msgs a day. I wrote a front end web app that launches webVM and logs the Admin into each hg for ease of use, but knowing how many New VMs are waiting in each HG has proven problematic. This isn't stored in the CCR SQL db...

All, I've installed VM PRO 9.0.7 and cannot figure out how to install the web VM PRO component. I'd rather not remove everything to do this There are too many configs and places for errors - is there a command switch or registry setting that will allow this component install somehow? If I...

I have a fairly complicated call flow in VMPRO. The caller is looked up in a db and based on results, transferred to an Account HG, and if no answer, an Operations HG. I need to be able to identify WHO picked up the call along the way. Once I do that, I can screenpop the CRM record for them...

We just had to roll back our R9.0.4 ug today on our IP500v2 box. Major problems: R9.0.4 on the IP500V2 switch software we found 2 major issues: 1) 3rd party TAPI doesn’t work the same as R8.0 and is now unusable. 2) The variable $DDI is not properly passed from the switch to VM PRO and...

Has anyone found a way to pragmatically control the speed-dial entries in 4610sw or 5610sw phones? I'd like to program one speed dial entry in the phone so all someone has to do is press one button on the phone to dial a number. We have a client that has this very specific request, so I need...

We have a pretty complicated VM Pro call routing scenario whereby callers call into dozens of different huntgroup numbers and are looked up and routed. Each Huntgroup represents a different company. The caller's information is looked up in a CRM database in that specific "Company", and the...