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This one is interesting. We have a 2 cabinet Fiber Remote (Option 11 cabinets) that have the NTAK04 Power Supplies, each connected to a dedicated NTAK75 Battery Box. We replaced the batteries, let them charge for 24 hours and then tried a load test. The breaker tripped and the test failed on...

Hey Folks, The title pretty much says it all. This is on a military base. I have a Phantom 500 set up to forward to public number. When I dial that 5 digit extension number from the 81C, I get full 10 digits from the originating DID. When that same number is called from one of our other PBXs...

Just a quick verification.......can I safely add a 2nd Node ID to an existing system? Customer wants to add new SS and MC32S to system and decommission existing equipment. Want to set new Node with new ID, IP, FQDN and redirect existing phones to new equipment. Documentation seems to support...

Needed to INI an 81C. It has 5 MSDL cards and we've been waiting over an hour for the MSDL downloads to complete. How long does it normally take to d/l MSDL? Thanks. Steve I don't mind coming to work, but that eight hour wait to go home is a bitch.

I'm familiar with the process of loading the patches, but need to know roughly how long it will take on each individual component. I'm putting together a timeline and it would be helpful to know approximately how long the project will take. The software is at 7.65 but need to load the latest...

Is there a procedure for upgrading an existing i2050 licensing server from server 2008 to server 2012. The 2012 server will be virtual. Pretty sure I'll need to regen Keycodes for FQDN, etc, but need to find a written procedure if it exists. Thanks in advance! Steve I don't mind coming to...

I have a clean, tested installation of Norstar Remote Utilities 11 (NRU) on an XP machine. Successfully used a modem with NRU and used the Remote Set Tool, Backup and Restore Tool and the Browser Tool, so I know the modem is working and connecting to the MISC 7.1. Here's my issue, when trying...

Hope this hasn't been covered somewhere else, I looked but didn't find what I needed. I am looking for a list of numbers that are assigned by default in a Norstar MICS 7.1. Reason: I have assigned a destination code of "1A" (1.>) to PRI-Pool-A. When I view the destination code in programming...

Hello, All, I have a customer that is specifically looking for Avaya/Nortel 6140 firmware version 115.019. I know it's old and is not available on the Avaya website. My backup drive that had the old stuff on, died awhile back and now it's gone. Can anyone help? Thanks, Steve I don't mind...

Hopefully this has not been covered...........I have searched and found similar, but not this exact scenario. I received a new ip500 v2 r9 control unit with the SD card. I installed Office Manager 9.0 on local PC to administer. I can connect to the IP Office through Office Manager with no...

I have an operational i2004, running off of a BCM450, utilizing DHCP and a VLAN ID of 70. It is running through an HP 5406zl smart PoE switch. When I unplug the i2004 and plug in a known working i2033 conference phone, the i2033 will not get past the searching for DHCP screen. I can carry this...

Does anyone know how to factory reset/default a Spectralink SVP100?? I received a used one and don't have the password info. admin/admin doesn't work. Steve I don't mind coming to work, but that eight hour wait to go home is a bitch.

I have an Avaya IA 770 Intuity Audix When calling voice mail user get fast busy. (seems like no channels available) When I look at the Verify System Status - System Verification page: Verification Info : System status of VM AUDIX(R) IN SERVICE System status of mtce Begin System...

Hopefully i'm in the right forum this time.....LOL I have a BCM50 Rls 2 with 4 T7316E's, CallPilot with 10 Mailboxes and AA with CCR at a small Dr's office. Help me if you can, I spent too many hours on this. During normal business hours, AA answers on 2nd ring, Plays message and CCR gives...

Hey guys……taxed my Brain enough on this one. I have a BCM 50 rel 2.0 with CallPilot. I want to be able to forward (Feature 4) the reception phone extension 200 to an informational mailbox. I have built mailbox number 301 and have initialized it. However when the receptionist forwards phone to...

Hey guys.......... I have a BCM50 on R2 with CP and CCR. It's at a DR's office. With night services ON, a call comes into the AA and the caller is directed to dial 1. CCR then transfers the call to extension 200, that is Hard Call Forwarded (F4) to a destination code, 71, that has destination...

Can anyone tell me the part number for a wall mount kit for the Avaya 9400 series phones or does the base flip around to accommodate the mounting on the wall. I don't have one sitting in front of me to check. I can't find a definitive answer. THANKS IN ADVANCE!! Steve I don't mind coming to...

I am need of an OTM 2.1 CD or iso. I need to reload my software on another machine and the disk has been lost. I do have the keycodes and dongle to make it all work. thanks in advance for every0one's help! Steve I don't mind coming to work, but that eight hour wait to go home is a bitch.

I know this is old s/w, but I am in need of a copy. It originally came on a 3.5" floppy disk. It's DOS based, I think, and I have some VERY old equipment that needs to be tested. Any help you folks can provide would be appreciated. Narsman Steve I don't mind coming to work, but that eight...

Customer has CS1000 SG rls 5 with Amtelco voice mail. (everything is good at that location) Option 11C rls 3 at remote location with functioning PRI circuit between the switches. Systems are setup with SIGO = ESN5 and all is well, with the exception of no MWI coming from Amtelco to Option 11C...