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  • Users: jhentz
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  1. jhentz

    Tree Incomplete

    We have a CallPilot 150, super simple setup...two greetings, one small tree. I was trying to change our greeting tables before the holidays when I got a warning that our tree is incomplete, so no changes to the table would be saved. Sure enough, when I go to the Tree Admin screen, it says that...
  2. jhentz

    Callers can't access Company Directory

    We have an odd problem with the company directory on our CallPilot 100...if a caller follows all the prompts ("if you know the name of the person you're calling for, press 3"...then, "for the company directory, press #") when they hit #, the system pauses for a sec, and then says, "exiting the...
  3. jhentz

    new local area code is restricted

    Our Norstar MICS has always been restricted to local calls, and we use *68 when we need to call long distance. I'm almost certain we're using filter 01...my question is, how can I add an override for a new area code? The system thinks it's long distance so it won't let my user dial out. I know...
  4. jhentz

    Callpilot User calling in from Europe

    I have a user who is currently in the Czech Republic and wants to call in and change a greeting. However, in Europe, he can use the * key, but if he dials ** it doesn't register. Does anyone know of any other way to get into the mailbox options without dialing ** ? We had a workaround that we...
  5. jhentz

    Callpilot 100 deleted messages keep returning

    We just installed a refurb CallPilot 100 last week, and what seems to be happening is this: messages that were int he General Delivery mailbox from the previous owner (they are all timestamped Nov/Dec 2009) keep popping into our General Delivery mailbox. Our receptionist keeps deleting them...
  6. jhentz

    Startalk C: is it dead?

    We have a 14 year old Startalk C (2.04) unit that is no longer responding following a power outage last weekend. F903 yields the dreaded "Inactive feature" message, no matter what I try. (**XFTEST, cleared the codes, rebooted, etc) Is there anything else to try, or should I be shopping for a...

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