Search results for query: *

Hi, I have written a script within AACC but i have hit a issue that i'm unsure where to go with. We require the customer to enter there customer ID but i then need this displayed to the agent is that possible? so the Customers ID would captured in a Global variable but how do you then...

I know this simple but i can find my notes on how to allow 05 numbers Please can you shed some light..

Is it possible to setup a feature button on a ip phone ( 9620 etc.. ) that can dial a VDN number? I know you can setup a TEAM button so extension numbers but i need it so you users can call our support desk via one button?

We have had a problem on our AACC Server since we upgraded to the latest Patch level. Agents are getting logged out of there softphone at random times. ( the physical phone stay logged in) They receive a message stating they are out of service and then they are logged out. they can be on a...

I've got a problem with CLI presentation on our 2 trunk.. If i phone my mobile i only receive 5 digits displaying i.e 01563 instead of the fully number. I've looked at public-unknown-number but can only see entries for trunk 1.. any ideas?

HELP I need to enable the Display language option on the handset. "Changing the display language Procedure 1. Press Home. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Language. 7. Select a display...

Quick question... how is AACC licenced.. Per user?? or one main licence... help

I've setup an auto attendant using short *8401 but when i try to record a message on that short code it keeps stating that no recording has been made. Even though i can dial *8401 and press 2 ( leave my message ) and press 2 to end. I even save it and listen but receive message that no...