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I have to do the following. Take extension 205 and make it ring where extension 525 currently rings. I've moved extensions around before but... extension 205 is associated with what I believe is called a "phantom mailbox". So... when you call 205, it goes to a mailbox where you can leave a...

I've been asked to set up an additional phone in an office. Someone else will be running the cable - I'm supposed to program the Merlin system. The manual I'm working with is the "Merlin Legend Communications Release 7.0" (Quick Reference) - 1999. I see that there is a free port on the...

We have wall-mounted (analog) phones in each classroom (I work in a school) meant for emergency calls. In one room (let's say room X), there is no dial tone. If I lift the phone in that room off the wall plate and place it on the wall plate in one of the adjoining rooms, it works (dial tone is...

Merlin Legend release 5 (that's what I see on my guide). Here's the situation. We have a director that will have two offices: one in Building 1 and the other in Building 2. There is a single phone system for all buildings (no need to dial out or anything like that). When someone calls her...

We moved a conference phone unit to another meeting room with another extension. The extension used previously was 528. From this extension, we could: 1. Call other extensions (internally). 2. Receive calls from other extensions. 3. Make calls to outside numbers (my cell phone for example)...

I have two users, we'll call them Mary and Sally, that are currently located in Bldg A but will be moving to Bldg B. Mary is at extension 202 (Logical ID 51 - believe that's the port number - and Setup Space 7150). Sally is at extension 432 (Logical ID 137 - Setup Space 7236). There are...

I'm supposed to move extensions. I heard it was a good idea to print the extensions to see if there is any programming associated with the extensions being moved. But how do you print the extensions? I found this (from another post): You do this through System Program > Start > More > Print >...

We asked for a number of rooms to be cabled for voice. With two exceptions, all lines should be digital. Looking at the wall jack (in one of the rooms that will have a digital line), I see that I cannot insert an RJ45 end. The person who ran the lines said there is a cable for this and that...

When our auto attendant is reading options (Press 1 for, Press 2 for, Press 3 for, etc.), users can press 0 to reach the person acting as "operator". I was asked if we could change that number. Could we, for example, decide that the operator number will be something else (someone suggested 9)...

I know how to back up the "System" through either the phone or the SPM interface. I imagine this backs up the configuration of the system, correct? Would that be the configuration of the auto attendants, user's greetings, extensions, and so forth? But what about voicemail? Can that be backed...

Merlin Messaging - working from "System Manager's Quick Reference" Issue 1, August 1999. (Must be something more up to date but this is what I have to work with). Anyway... I have been asked if it is possible to "have the phone ring" at two different extensions, so it can be answered at...

By alert system, I mean a single person being able to call a number of other parties (at the same time) and alert them that something is happening. Looking at the manual, I don't think this is possible - would be a sort of conference call that you could initiate with all parties instantaneously.

One of our employees brought the following problem to my attention, which I observed myself. First, the desk unit is a MLX-16. We use Merlin Messaging - an older version (says Release 1.0 on my Quick Reference Guide - 1999). When someone calls the extension, it sometimes rings and the green...

I know how to perform a system backup (go into "System Administration", then select option 8). But what happens after that? It looks like backup is stored on a card that is inserted into the module. But what card? It looks like there are two and I was not going to be pulling them out to take...

We have used an 11 year old laptop to manage an even older Merlin Legend System (Release 7 - 1999 - looking at my "System Manager's Quick Referencé" guide). Current situation: Starting from one of the ports on the Merlin System Module, I have a blue Ethernet cable that ends at what appears to...

According to my manual, I am working with Merlin Legend Communications System Release 7.0 (Quick Reference Guide). OK, a user moved to a new office, changed the name and greeting on that extension (having been given the password) and all seemed fine. (That may - or may not - have something to...

We are using Merlin Messaging - release 1 (1.19). We need to change the "target" extension of one of the "Selector Codes" in the Day Main Auto Attendant. Currently, if someone dials 5, it goes to extension 123. We need to change that to another extension (to be decided). I am looking through...

Merlin Legend Release 5.0 Our phone system is configured so that certain managers have a direct "private" extension, starting, in our case, with 6 (610 for example) in addition to the "public" extension starting with a 2 (210 for example) that is forwarded to the extension of their...

Using the manage Date and Time feature (Option 2) in Merlin Messaging, I was able to change the time after the recent Daylight Saving Time change. However, I noticed that it does not seem to take effect on the phones, at least not right away. Is this simply a matter of... time or do I need to...

Besides changing the ringtone for the user of a MLX-16DP phone, I was asked to configure one of the line buttons so that, when someone calls and asks for the president, her admin assistant can simply send the caller to her voicemail (if appropriate) by pressing a button programmed to this...