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  • Users: Alchamist
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  1. Alchamist

    Set ACD Path display name by external CLI

    Hi guys, I am fairly certain there isn't a way of doing this, but just to check ... I have an external box providing SIP end point/processing etc that then passes calls to our 3300 to deliver to ACD agents. Is there a way of leaving the ACD Path name blank (i.e. not having a phonebook entry...
  2. Alchamist

    Mitel 3300 prefixing inbound number on ISDN

    Hi guys, We have just installed a secondary ISDN PRI line into our building, terminating on our 3300. While the ISDN line is from a different telco than our primary line, the settings are (in theory) exactly the same. I have checked and confirmed via asterisk with a PRI card that the telco is...
  3. Alchamist

    Confirmation about Mitel 3300 Resiliency workings

    Hi guys, We've had a single 3300ICP for some time now, and it has been working exactly as I wanted. Phones in the call centre are set up as ACD, and the extension and agent ID co-exist quite happily (i.e. you can call an agent either by extension number they are logged into or their ACD Agent...

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