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Background Forest Name: a.net Domain Names: x.net, y.net, z.net I am in the process of setting up a new domain structure for my employer. We have 3 different main branches of the company (x, y, z) and each of them has a different domain name (they all of a web presence). I would like to be...

Given some of the reviews for Xima Software's Chronicall on this site, we went ahead and took the plunge back in May to test out switching from CCR. For our trial of version 3.4, things went really well. After getting our "Demo" license fixed, I was able to setup both IPO boxes and both VMPro...

Current Setup Equipment Cisco 1941 -- c1900-universalk9-mz.SPA.152-4.M3.bin HP E5412zl -- K.15.13.0005 Avaya IPO 500 V1 -- 8.0 (56) Avaya 9611 -- S9608_11HALBR6_2_0_09_V452.tar Windows 2008 R2 | IIS Settings Router / Switch Data/Untagged VLAN: 2 Voice/Tagged VLAN: 12 VLAN 2 - DHCP Option...

Hardware: HP E5413zl Switch Chassis HP MSM765 Wireless Controller HP MSM430 & HP MSM460 Config: Switch VLAN 1-13 VLAN 2 = Parts VLAN 3 = Service VLAN 10 = Guest Port: B1-B6: Tagged 2, Tagged 3, Untagged 10, Tagged 13 Port: K1-K2...

Hardware/Software: Avaya IPO 500v1 Version 8.0(56) VCM 64 Cisco ATA-187 Version 9.2.3.1 Background: I've been looking for a way to eliminate our analog lines at my employer and I'm currently testing using Cisco's ATA-187 to put our fax machines on an IP network. Thus far, I've had some...

tl;dr Calls stay in HG queue until VM timer expires. Then they get transfered back into HG queue. Continue, ad nauseum. This issue started within that last few months (when were were on R6 of IPO). I have remade HG's, Users, and even upgraded IPO to R8 (soon to be R8.1). I'm at a loss to...

I have had a couple of issues crop up in the last month with my Avaya 500v1 installation. * "Dropped" calls on a single extension * VM's not picking up after timer expiration. * Calls not being twinned to mobile phones. I'm thinking that the SysMonitor would be a great resource in trying to...

Current Config: Lines 4x Analog (Incoming Group: 0; Outgoing Group: 2) 23x PRI Channels (Incoming Group: 0; Outgoing Group: 0) 1x PRI Channel (Incoming Group: 1; Outgoing Group: 1) ARS Main: ALL -> Line Group ID 0 ---- If my understanding is correct: I need to add another line...

Stats: System: IP Office 500v1 Firmware: 6.0r18 On the old firmware (4.2), it was possible to make a "non-ringing" (x=:99) call appearance button on a users phone. (I did this to fix an issue related to call "transfers".) The current firmware that we are running (6.0) doesn't seem to allow...

Hardware: Avaya IP Office 500v1 I'm looking to provide a backup to our existing DS1 PRI from Qwest (which has gone down several times in the last week). As it is only going to be a backup solution at this point, I'm looking for something that has a minimal monthly cost or a product that...

Over the past day or so, I've been looking into possible solutions for our ever growing number of extensions and locations. I just want to confirm my understanding of what is needed to successfully deploy Avaya's Softphone. Current Setup - System: IP500v1 Firmware: R6.0 (8) Licenses...

Question: Can the serial port on an IP500v1 be used to retrieve SMDR information? Details: Currently, I have the SMDR record output (via IP/Port) to a Linux server that records the data on the chance that someone needs a previous call looked up. (This doesn't happen very often, and has...

In the previous thread, Licenses/Software to upgrade IP Office 500 from R4.2 to R6..., I came to the conclusion that the best way to upgrade my system to support CCR is through: 01 x Avaya IP Office Advanced Edition Remote Feature Activation - ( v. 6 ) - lic - MFN: 229424 01 x AVAYA IPO LIC...

Current Config: System: IP Office 500 (v1?) Version: 4.2 (11) Control Units: PHONE2/ATM4 -- 4.2 (11) PHONE2/PRIS U -- 4.2 (11) DIG DCPx16 -- 6.2 (11) DIG DCPx30 -- 6.2 (11) DIG DCPx30 -- 6.2 (11) DIG ANALOG POTS8+ -- 6.2 (11) Licenses IP500 Universal PRI -- 8 instances...