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Hi, I'd like to append a digit to the beginning of all calls sent to a particular number with the number "6" for a particular twinning situation. For example, the shortcode I use in ARS currently is: 5555551212; 5555551212SSi Dial 1 In this circumstance, a call from extension 1122 to...

Hi, I'm attempting to use the Polycom Soundstation IP 5000 & 7000 on our R8 IP Office and am running into some difficulty attempting to create conference calls with more than two other callers. On our 5420 sets, we're able to conference in multiple users by simply pressing the conference...

I cannot get housekeeping times to save in VMPro 8.0.2003. Any ideas what might be the problem? I'll enter in various hours to delete recordings, etc. and when I reopen the properties, even after save & make live, they're all zero.

Hi, Does anyone know of a way to display a custom message on phones when using the post dial action in VMPro so that the screen of the phone says a custom message instead of "INVITE"? Using R8.0 and 5420 phones. Thanks!

Hi all, Running 8.0.44 and 8.0.1011 VM Pro. For a subset of users, when a new message is received, VM light lights up on phones and instead of hearing the message left, users receive the same previous message over and over again. Resolution has been to delete the VM/Accounts/<username> folder...

Hi all, Central Voicemail Pro 8.0.1011 and IP office 8.0.16 in an SCN. Currently using voice question module in VMPro to record messages for callers in autoattendant with the messages going to a group that has voicemail forwarding turned on as e-mail. I've been encountering an issue where it...

Hi all, Three softconsole BLF questions. We've just started using Softconsole on R8 and have noticed two issues: 1. There does not appear to be any way of seeing that an extension has calls on hold (even though the extensions are setup with Busy on Held). If there's no way to do this within...

Hi all, Something that's been occurring that I think I've pinned down. When using the save & make live feature in VM Pro 8.0.1011 (and earlier versions did this as well), where we have a custom AutoRecord module in place, it appears that pressing the save & make live button when a call is...

Hi all, I'd like to present external only phone calls to our agents without displaying the Caller ID until the phone call is answered. Is this possible with IP Office? Using release 8. Thanks!

Hi all, I'm seeing an issue where an extension keeps getting the same voicemail e-mails (with attachment) sent to their inbox over and over again until I manually remove the WAV files from the voicemail box. The extension is setup with voicemail forwarding (so the vm light doesn't light on the...

Hi all, I'd like to setup something in VM pro 6 that will allow me to create a menu of options accessible only to a user calling in and entering in a valid internal extension and voicemail password. Per the documentation, using $ as the pin in a module will prompt for the "presumed user's"...

Hi, Calls logged in SMDR records that include queuing have an entry like the following: 2010/10/04 13:11:07,00:00:09,0,2155551212,I,!$Queued;Hunt Group Name,1,0,!$Queued;Hunt Group Name,1,0,,0,1002632,0,E5200,Hunt Group Name,T9001,Line 1.0,0,0,,,,,,,,,,,,, Compared to: 2010/10/04...

Hi, We have five IPO 500v2 running 6.0(14) linked in a mesh network configuration with centralized VM Pro. I need to have hunt groups configured as a collective call waiting group with member extensions in each office. I have setup a test group that receives calls via an incoming call route to...

Hi all, Getting a message in system status that we're attempting to use a feature we're not licensed for: License Type: VCM Channel Migration. How can I narrow down where that feature usage is occurring to determine an alternate setup or if licensing is required? Thanks!

Hi all, Running five sites with IP Office 500 v2 and R6 software. Just installed last week and have setup small community networking between all sites in a meshed network environment. We use centralized voicemail at one location with queue announcements that play for callers who aren't answered...