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We have MM R5.2 with Exchange as our backend. We had a situation last week in that our Exchange went down. Several executives wanted to communicate this outage to all of our users by sending a broadcast message, similar to the way that we did with Intuity Audix. It is my understanding that...

An agent who was able to log in on Friday cannot today. When pressing the log in button (programmed autodial *11 0020 3340), the agent receives a busy signal. I have verified the button programming and that she is still a member of group 20. This happened to another agent last week and the...

We have a location in Colonial Heights, VA that is currently down. I am looking for a Merlin Magix tech in this area who can possibly assist today, January 18, 2013, and may possibly have Merlin Magix equipment that we could troubleshoot with. I the tech has a T-bird to check the circuit, that...

I've read many threads on determining how many trunks are required but want to make sure that I'm interpreting this correcly. I have a location with 100 agents, receiving approximately 1600 calls per day(average 4 minutes 44 seconds) and placing approximately 800 calls per day (average 2...

With all of our locations, we have the strobe set up to indicate when calls are in queue. This application requires a very specific strobe, which is a wheelock strobe (48VDC 25K candlepower, part # ps-22a-wpw-1). However, this part is no longer manufactured and unavailable. Does anyone know...

For the last several days, I've been reviewing traffic studies from our carrier and pulling trunk reports from ASA to determine usage. I have not been able to locate the Retrial Capacity Table ANYWHERE. I've serached Avaya and web. Can someone please point me in the right direction? Also...

With the power supplies for the Legend/Magix, how do you determine which power supply you have? I seem to remember that the on/off swtich going left/right was the 391C1, not the up/down on/off switch. Please let me know. Thank you.

I have a location with a Merlin Magix R3, and the Supervisor is using an MLX 20L with a DSS. She has been set up as a Supervisor and has been able to view who is logged in by press FEATURE 32 HOLD. Just recently, Supervisor Mode stopped working correctly. When she presses FEATURE 32 HOLD, the...

At this location, there is a Merlin Magix R3 (old Legend cabinet) with Merlin Messaging R3. The Messaging continuously fails, just stops working. Currently, resetting the system has been working, but this has happened several times over the last two weeks. A little history...we have replaced...

I have mulitple supervisors who need to have the ability to listen to only the members of their group. Do I need to set up a COR for each supervisor (observer) and a COR for each agent (observed)? I need to make sure that this is secure and that the observers can only listen to the extensions...