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I have an MXe-III platform running SP 8.0. This replaced an old Avaya G3 that used bridged appearances, and I set up Group Park for them to use so they could answer incoming calls but pick them up from another phone if/when necessary. The Group Park feature works great except that the phone that...

I have a site that received new 5330 IP sets but was unable to register them, showing L2 DL Error. Upon investigating I found this was due to the software level in the PBX, so the PBX was upgraded to 5.0.2.14. Once the upgrade was complete and PBX restarted the 5330 sets registered successfully...

Can anyone confirm if a G3siV6i.02.1.125.1 will support a PRI? I found documentation indicating it IS possible when using a TN778 but the PBX itself will not let me install it, I've verified that the licensing has ISDN-PRI set to yes. I've never installed a PRI on anything this old before, if...

Nortel CS1000 rel 3.0 - For an unknown reason all incoming DIDs are suddenly ringing the attendant console instead of their respective phones. The incoming digits match the extensions so there is no IDC table, and no changes have been made to any route. DIDs are coming in on a PRI so I was able...

Trying to add an M3905 phone to a CS1000 rel 7.6 with a CTIA module. Documentation on the CTIA says you need CLS DSX (or DSI, can't tell for sure), however I'm getting SCH0341 when trying to make the CLS change. My guess is a missing software package, can anyone confirm? I have found very little...

I have two option 61Cs tied together with a PRI. I have been seeing issues with the circuit bouncing and there appears to be slips occurring as well. Hardware has been replaced on both ends and the two buildings are linked via fiber so there doesn't appear to be a cabling issue. I am suspecting...

I am using 9611 phones and when the user is on an active call the other end will suddenly hear music as if the user put them on hold. The music will play for a few seconds, then reconnect without the user ever placing the caller on hold. This is happening to several phones but I've never heard...

When attempting to build a new CO trunk group using a TN429D, I'm getting a message saying object and port types are inconsistent when I try to program the port assignments. Any suggestions?

Is it possible to set up time of day routing in the CS1000? Here's my scenario: A site has a toll-free number coming into the faciltiy. The toll-free provider has already said they can't do anything on their end as far as changing the DNIS digits is concerned. The DNIS digits coming into the PBX...

My USB headset suddenly stopped working on my 1140e set. I replaced the headset and phone but still no good. Found a brand new phone and headset, still no good. Tried soft phones and other 1140e sets, still no good. They were working great then suddenly stopped, haven't touched anything in the...

Customer upgraded CS1000 to 5.5 and now on their M3905 sets the phones remain off-hook after a call. User must disconnect the headset for key to release. This problem is causing incoming calls to buzz instead of ringing normally when they're not on the phone. Customer said this started happening...

Have an old option 11c, the time in LD 2 is correct but the phones don't reflect what is showing in LD 2. The only solution I've found is to unplug/plug in phone and then it shows correctly, but this is a hotel with numerous phones that need to be updated. Any ideas?

I have an option 11 that when the customer makes a 911 call the CDR record looks like this: N 020 00 DN601 T006002 09/25 11:59 00:00:34 A 660611 00 0000 Their call accounting system is designed so that when it sees the digits 911 it generates an alarm for the customer. However, since the...

Have a CS1000E with numerous IP sets. Security office received a 911 notification via ESA but when they went to the location to investigate the office was locked and empty. Customer swears no one was in the office, has anyone ever heard of ESA identifying the wrong extension or phantom 911 calls...

I am trying to change time in a CS1000 that has NTP enabled. I tried to go into LD 117 and disable NTP but the PBX won't allow it. Any suggestions?

I have a customer that says one of their auth codes isn't working. When I go into LD 88 to print the codes I keep seeing AUTH006 indicating there are no codes programmed in the PBX. Customer is saying other codes still work, just not this one. Any suggestions?

I have a site with an old option 11 and M2000 series phones. Every few days the time on the phone displays starts speeding up even though the time on the m2250 console stays the same and in sync with the time in the PBX. Has anyone ever encountered this before?

I have a COT route built that carries 911 calls. Calls are going out over the route successfully but the Option 11 is not generating a CDR record for these calls. This is a 2 member COT route, ground start trunks and the SUPN is set to YES. The CDR option in the RDB is set to YES. I changed all...

I have an M2250 and the customer wants incoming calls to ring twice then roll to voicemail. I've programmed the AADN with the voicemail pilot DN and the calls are following the programming but not until the 4th ring. I changed the ATIM/AQTT in ATT_DATA but it has had no effect. DNIS digits are...

The time in the PBX is correct but on all the digital phones it's about an hour off. Other than unplugging/plugging in the phones, does anybody know how to correct this or what the root cause is? These are all standard TDM sets, no IP on an old option 11.