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  • Users: nunodavid
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  1. nunodavid

    Stop automatic recording

    We are implementing a R6.1 call center. The voicemail pro call flow IVR queues the call to an automatic call record huntgroup (with ContactStore VRL). There is a callrecord button programmed for every agent. I am unable to stop recording once the agent answers the call. Due to legal...
  2. nunodavid

    Programming IP Office TAPI - Clear After Call Work

    Hello, We would like to cancel ACW using the agent application. Does anyone know if this is possible? http://www.tek-tips.com/viewthread.cfm?qid=852440 Is it me or the tapi short code constants are not documented? Any help appreciated. Regards, Nuno
  3. nunodavid

    VMPro calls still in queue that go to VM are tallied as lost

    We are implementing IPO R6.1 with latest CCR& VMpro. The call flow is similar to the one described in: http://www.tek-tips.com/viewthread.cfm?qid=1039550 Our hunt groups have queuing turned on and when they get Still Q'd Greeting they are presented with the menu option to press a number to...
  4. nunodavid

    Manual speed-dial button config on 1608 phone

    I can't understand if the following is possible and how to enable it. Can a user manually setup/assign the number to be dialed on the Programmable buttons of a 1608? I can't seems to figure it out. TIA Nuno
  5. nunodavid

    WAV USER problem

    Hello All, We are trying to setup a 3rd party IVR using WAV USER extensions. Thus following the applications instructions on Avaya IPO R6, we have setup 5 users as TAPI:X. At the end Manager asks us what kind of extension should we create and we have ser H323 (Can anyone check if this is...
  6. nunodavid

    Setting Agent reason codes using TAPI link Pro

    We have implemented a TAPI based agent desktop application but cannot find how to set Agent reason codes using TAPI link Pro. Has Avaya forgot to implement this feature at the SDK level API? Any help is appreciated. Regards, Nuno David
  7. nunodavid

    SIP response 401 Unauthorized - Voipbuster and IPO 500v1 R6

    Dear All, I am a newbie on Avaya IPO. I'm trying to make voipbuster SIP line work (outbound only for now) but cannot. Keep getting 401 error as response to Register. X-Lite works fine. SIP Account has credit and username/password is the same as x-lite. Can anyone help? Regards, Nuno...

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