I started working with Avaya PBXs with the 5.2 release. I noticed in the release notes that double coverage didn't work until 5.2.1 SP3. I personally started using it in 5.2.1 SP4. Per the SP4 release notes (page 51 of the PDF) it states that it fixed this in SP3:
The "Cvg Enabled for VDN...
I've got one system where when you have an active call and a new call comes in the new ringing call appearance is automatically selected. On all of my other systems your current active call appearance stays selected (highlighted). This sounds like a simple setting change, but I can't find any...
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