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Hello, discovered an FXS port in Voice Gateway that is "unregistered". Attempting to reset/restart is not possible apparently. First, generally how does a working port go unregistered and second how do I correct this? Regards

Hello, working on a phone on which I configured PLAR, phone A. From what I understand the extension on this phone A is now dedicated to this "ring-down" function and so I can't call back to this extension from phone B. I receive a recording "You have reached a non-working number". Does this...

Hello, not sure if "Auto-Answer is the correct term, but i have an 8851 with 3 lines and I'd like to answer any ringing line by simply picking up the handset, not having to press the line keys. The phone does have a sidecar attached. Regards

Hello, could someone explain the difference between ACDN and Phantom? I know how to build each but never learned the purpose of either. I've had to change some ACDNs to Phantoms or vice-versa after they quit functioning properly in their original states. Thank you for any guidance!

Greetings, suddenly we are unable to dial a local exchange. The call routes to our switchboard operator and they can make the call with no problem. I dial 9, and the seven digits and i get the switchboard. Other local exchanges seem to be okay. Thank you for your any assistance!

Hi Group, I wanted to edit one of the scripts in Application Builder and I usually open it from home page of Call Pilot Manager. The icon and link has disappeared from this page; its happened in past, just can't recall the fix. I do have an App Builder icon on my desktop, but an Avaya window...

Hi, I'm experiencing a problem after connecting with destination party; the phone continues to ring and in this particular case I get an "all operators currently assisting.....". I'm dialing the operator. I'm not sure how long this has been going on, but a little history. We have about 300...

Hi Group, up until a month or so ago I was able to remote in to PBX via putty session. I would enter Host name/ip address in Putty Config window and I was at the command line to enter user name/password. Now I get a Putty Fatal Error window with message "Network Error: Connection Refused" Any...

thread798-1738632 Just an update.....I finally figured out after many a post that I didn't have the correct route assigned to an ICI key. If I would have printed out a complete LTM like jaxuser asked me to I may have seen the error much sooner. We have always used the loop key to answer all...

Hi Group, I would like to know if there is any rhyme or reason in assignment of ICI keys. Can multiple routes be assigned to the same ICI key? And are these keys interactive? Does the attendant need to press these keys for any reason on the 2250 console?

We have an application built for our central scheduling. The initial greeting allows callers to choose 1 for local scheduler or 2 for regional scheduler. My problem is that if the caller does not choose either option they are routed to the attendant "0". I have tried routing calls to Call...

Hello, I requested a vanity line 4357(HELP) from our local carrier and was told that number was not available. Really? So there are limits to the exchanges that are available? Could someone explain and/or point me to some literature on this topic? Thank you!

Hello, I received a report from employee that when making outbound calls the destination is seeing our company name and employee DID, not her name. ex: Key 0 SCR 1234 2 CPND JANE,SMITH Destination sees: ABC Company 567-1234 Tried a few other phones and it appears to be s system-wide issue...

Hello, Feeling like a real rookie, just built a new 3904 using 6358 for key 0. When I dial extension I hear RAN recording. This extension appears on only one other 3904 set. I had the same problem with previous 2616 set. When I dial out from key 0, x6358 is confirmed on caller id. Any...

Hello, our facility utilizes an Interalia recorder for announcements such as: "All operators busy", "You have dialed a non-working number", etc. Currently if I call the switchboard and both operators are busied out or on an active call, I do not hear the "All operators busy" message, just ring...

Cellular calls made to our 81C take a long time to connect (20 + secs??). Once destination picks up, there is a 5-6 sec lag during conversation. This only happens if the call originates from the cellphone. If we call the cell phone there is no problem. I want to eliminate our pbx or PRI...

Hi, I'd like to know if it is possible to insert a "1" automatically after dialing the ACOD. I'm asked to have callers be able to dial ACOD and then 10 digits.....they wouldn't dial a 1 first. Thanks!

Greetings.....attempting to add new 6120 device to CS1k with latest release. Currently we use 2212 devices and since they were built before my time, I never learned how to "marry" the TN in PBX to a specific handset. I've configured handset copying existing 2212 (actually used existing IP...

Our Option 81c has dual PRI cards (NT5D12AH) yet we still have dummy T1 circuits (no d-channel). So here is the dummy question:)......is it just a simple matter of requesting PRI circuits from LEC? What can I expect as far as downtime or support from our vendor; is there programming on my end...

Hello, we currently have all of our T1's with one carrier. In my 5+ years maintaining our PBX, there has been two or three times when we were dead in the water (no inbound/outbound calls) and had no alternative aside from cellular devices. I'd like to get opinions on how to divide up service...