Search results for query: *

We have just migrated over to new server hardware and CUCM/Unity 12.5 Before when staff would press the voicemail button on the phone they would be prompted with, "enter your ID followed by pound" even if there was no matching voicemail box in unity for that phone. Now they are prompted with...

Just wondering if there is a way users can assign their own MWI on Unity? We have voicemail boxes that are not assigned to a physical phone. They are direct to voicemail only. I have to manually add a MWI to the phone they are using in their current room. I have 1000 users and a very large...

Hello. Does anyone know of a tool or a method to do a bulk "locked by administrator" task in Unity 11.0? I have quite a few voicemails that have not been used in awhile and need to be locked to match our new security policy. TIA

I have been trying to get caller ID blocking working at our organization but I am running into issues. I have created a test RP that exactly matches my cell phone and restricted name and line ID presentation. My cell phone will ring about half a ring and then stop and then do it again, all...

I have 100 voice mail ports created. 50 would register to pub and 50 would register to sub. All has been working just fine for years. We did a failover test on the weekend and now with everything back online, the publishers voicemail ports will not register. If I run a port test on them in...

I have setup a remote destination profile and have added to DN's to it. The two DN's are associated with 5 or 6 different cell phones as remote destinations. I have a call handler in Unity for press 1 for daytime emergencies or 2 for evening emergencies. Depending on what they press, they...

I have tried many examples that I have found online but cannot seem to get this to work. I would like when caller A at 111-222-3333 calls it is forwarded to extension B at 2222. I set up a dial-peer with the answer address of 111-222-3333 and then created a voice TR to accept any dialed number...

Is there anyway to have an alert raised when a voice-port is activated on an FXO card? Traps???

I have an issue where making an outbound external call to two specific numbers, I get one way audio. The phones in question are on our telco's integrated business solution plan. (That is what they call it) The phones are in a hunt group that will allow multiple phones to ring when one of the...

Is it possible to have call manager use more than one song for MOH? We have three songs that we would like call manager to cycle through. Also, is it possible to not have the MOH start from the beginning all the time?

I have three Nortel branch offices. If some one makes a page to the PA system and hangs up there is a 10 second delay before the user can do another page. They will get a busy tone. This happens at 2 of the 3 sites. Configs look all the same across. Any ideas where to start looking?

I currently have a Cisco CUCM and Nortel CS1K setup and when Nortel calls our helpdesk DTMF tones are not recognized. The real strange part is that it is only sometimes it is not recognized. External calls work all the time. Not sure where to start troubleshooting. Any debugs to be run? We...

Hello, Strange Jabber issue. When dialing a local number on Jabber, you will get a busy tone. I don't even see the call hit the CUBE. When you dial it from a Cisco phone, the call completes. This seems to only be one number that will not work. When I dial any other external number from...

Hello. We have a cisco/nortel split setup and we use a cisco router as a wedge from pstn to our cs1000. Outboud calls go through one site and inbound calls go through another site. Inbound pstn calls will have no audio. We did a packet capture and received audio at the switch but it doesnt...

We are moving equipment from one location to another soon and there is an Avaya NRS running on an IBM server. What is the proper shutdown for it?

I would like to setup an email report to list only the number of calls that come to a certain DN. This would be to record number of calls that come into our helpdesk. Currently it seems that the only thing I can setup email reports to are costs. Anyone know of a way to do this?

What are the Cisco CLI commands to disable/re-enable and fxo port on Cisco 2911 router?

We are moving to a SIP connection soon and will be removing our PRI lines. We currently have a mixed environment of Cisco and Nortel equipment. Currently Cisco takes all connections from outside our walls and sends it over to our CS1000’s. I am assuming this will be the case with our new...

Just wondering when I setup auto provisioning to an existing cucm environment, will the changes take place on a global level? In the process of enabling auto registration for self provisioning and am worried that the templates I created will submit to all phones. This would be bad :) I have...

Hello, I am having random users voicemail's deleting on their own. Scenario is: Voicemail is left. MWI turns on and email is sent to user. After roughly 60 seconds or so, the light will go out, the email is permanently deleted and users have to go into their deleted items folder on the...