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I have an NEC DSX-80/160 that I have inherited supporting. My experience in the past is with Nortel CICS and CallPilot. This system currently has a 16-port station card (16 ESIU)in slot 1 and an 8-port CO Card (8 COIU)in slot 3. There are open slots in the cabinet. I use DSK System...

CICS with CP100 When hunt group 291 doesn't answer, CICS set to forward to CP system extension (235). I want the call to go to info mailbox set up for ext 291. Instead the call goes to the general delivery mailbox. I missed a step somewhere. Help?

thread799-1782364 If a line appears on a phone, does that bypass the class of service dialing restrictions in the system?

There is an old closed thread about this, I am hoping someone who has done this can help me troubleshoot. - I can connect to the FastRAD directly via serial port. - I have a NetBurner SB72-EX Serial to Ethernet Adapter - I can connect to the virtual com port (their software) and have...

I have a CallPilot 150. I would like to set the CCR to dial an external number when the caller hits one. However, I *don't* want to get hit by toll fraud hackers. How do I restrict the outdial to the one specific number and prevent fraud? Thanks!

- We got notified by the phone company of fraudulent calls to Eastern Europe - I suspect our StarTalk Flash was hacked because I have out dial permitted - It's a doctor's office and we want the patients to be able to reach the on-call service by pressing 8 in the auto attendant after hours -...

I have a CICS system with eight lines. Two of the lines support a separate office (TELCO sequential hunt group) with four extension. I have the lines in Pool B and the four phones all have them as appear and ring. My Auto-Attendant (CP150) is not answering these lines. If there is no answer...

I need to forward an extension on my CICS system to an external number on a long-term basis. Once I program the call forwarding, do I have to keep the instrument (M7310) connected to the system? I would like to re-use the jack in that office and would prefer not to have an instrument connected...

CallPilot 150 V3.1 Voice Mail Version: 31.10.37.22 Using Desktop Messaging Client 2.50 with Outlook 2016 on Windows 10. Call Pilot Player launches for VM received in Outlook, and all functions work as expected *except* call sender. The call sender button is greyed out. I saw one post that...

Is it possible to set a distinctive ring for the message notification calls that come from Startalk Flash? How would I set it up? Thanks!

CICS 7.1 StarTalk Flash 2.0.10 VM on 235 I set up a phantom mailbox for HG2. Calls route to it as desired. Is it possible to have a message waiting indicator appear on some extension in the system? Thanks!

CICS 7.1 StarTalk Flash 2.0.10 VM on 235 Hunt group 290: Members: 221,222,223,224,225 Lines assigned: none Overflow to 290 Mode: Broadcast If busy: Queue Q Timeout: 180 I want this hunt group to ring until someone answers it, or at least as long as possible. It's only ringing for about 20...

CICS 7.1 StarTalk Flash 2.0.10 VM on 235 Hunt group 290: Members: 221,222,223,224 Lines assigned: none Overflow to 225 Mode: Broadcast If busy: Overflow Q Timeout: 30 Ext 225: Fwd no answer to 235 Mailbox exists for 225 When I ring the hunt group from an internal extension (dial...

Nortel CICS with StarTalk Flash Office is open 0900-1200,1300-1700 M-Tu 0900-1200, 1400-1900 W-Th I would like to program a different afternoon greeting for M-Tu and W-Th. I plan to use Greeting 1 for morning, greeting 4 for non-business, greeting 2 for M-Tu afternoon, and greeting 3 for...

I apologize that this question may have already been answered, but I am having trouble finding the answer if it is here. I have a CICS running V7 firmware with StarTalk VM. I just added two caller ID trunk cards. The system was initially programmed in square mode, and we're running it like...

I apologize for asking what is probably a very easy question. I'm new to the Encore CX (Mitel 3000) system. How can I determine a particular phone's extension number? Thanks!

I need to block outgoing caller ID on all outgoing calls. We're a doctor's office, and unfortunately, we have a problem with the patient's returning calls to the number that shows on their Caller ID. Since CICS is programmed to use numbers from the bottom of the hunt group for outgoing calls...

I apologize if this question has been answered before. I read through the posts I could find and the answers seemed to bounce around different system configurations to the point that I just got more confused. I have a Norstar CICS (7.1) system with two analog cards and an 8 extension add-in...

I have a setup question about CICS. I have a system with seven incoming lines. The "private line" is the seventh line. I want it to ring and not be answered by the system at all. It should ring on the extensions below until it is answered. I have set the StarTalk Flash AA not to answer it...

I have a doctor's office with a Partner system and Partner VM. We have set up a call group (71, with exts. 10, 13, 14, 24). The auto attendant directs callers with "emergencies"s to select "2" which transfers to this call group. I want all the extensions in this call group to ring until...